Desktop Support Engineer | On-site, Mon-Fri, 8-5 | Rotating On-Call

Sun Life Health; Casa Grande (AZ); On-site; USD 45,000 - 75,000; Full time

Job summary

Paycom - ATS in Casa Grande, AZ is seeking a Desktop Support Engineer to provide remote and on-site technical assistance. The role involves handling end-user tickets, diagnosing hardware and software issues, and assisting junior technicians.

The position requires a High School diploma or equivalency, A+/Microsoft Certification, and either a 2-year degree in CS/MIS or equivalent experience with a possible 4-year degree in any field. Travel is required.

Qualifications

• Requires High School diploma or equivalency.
• A+ and/or Microsoft Certification required.
• Two-year degree in computer science, MIS or related field required. Four-year degrees in any field in conjunction with experience can / will be considered in lieu of a computer science degree.

Responsibilities

• Provide remote and on-location technical support to end users and junior technicians.
• Receive and follow up on all open/unresolved tickets; respond and troubleshoot client problems.
• Resolve problems involving hardware, software, operating systems, application programs, and network topology.
• Travel as required to customer sites or internal locations.

Skills

Hardware troubleshooting

Software troubleshooting

Customer service

Remote support

On-site support

OS basics

Education

High School Diploma

A+/Microsoft Certification

Two-year CS/MIS degree

Job description

Job Details:

Job Location: PALM CENTER ADMIN - CASA GRANDE, AZ 85122, Position Type: Full-time, Job Shift: Mon-Fri 8am-5pm; Sat on-call rotation

STATEMENT OF PURPOSE:

Desktop Support Engineer is to provide remote, and on location technical support assistance to end users and junior technicians. Desktop Support Engineer receives and follows up on all open / unresolved tickets, responds, and troubleshoots clients problems and concerns. Desktop Support Engineer must be able to use their professional knowledge to resolve problems involving hardware and software issues, they must be able to use practical knowledge of operating system, application programs, and network topology. Reports to Desktop Support Engineer Manager and as needed, Information Systems Director. Travel required.

Qualifications: EDUCATION AND EXPERIENCE:

• High School diploma or equivalency
• A+ and / or Microsoft Certification required.
• Two-year degree in computer science, MIS or related field required. Four-year degrees in any field in conjunction with experience can / will be considered in lieu of a computer science degree.