PC Support Specialist (HELP DESK) ONSITE NOT REMOTE

InDyne, Inc.; Fort Huachuca (AZ); Remote; USD 42,000 - 66,000; Full time

Job summary

InDyne, Inc. seeks a PC Support Specialist (HELP DESK) to join the on-site EPG Service Desk at Fort Huachuca, US-AZ. You will provide end-user desktop support for on-site and remote personnel, handling tier I to II requests via ticketing and phone.

The role develops IT skills across Windows administration, Active Directory, DHCP and Office troubleshooting, with hands-on setup of PCs and peripherals in a collaborative environment.

Qualifications

• High School Diploma or equivalent and 6 years of relevant experience or educational/experience equivalents.
• Possess and maintain a Security+ CE (or equivalent IAT II)

Responsibilities

• Provide end user desktop support to on-site and remote personnel.
• Troubleshoot issues through ticketing system and by phone (tier I to II).
• Maintain computer networks and provide technical help to users at Electronic Proving Ground (EPG).
• Provide video teleconferencing support for meetings and standby support to resolve issues during calls.
• Install and test PCs, printers and peripherals; configure OS and software.
• Perform basic to intermediate Windows administration including Active Directory, DHCP, MMC, and remote support tools.
• Troubleshoot Microsoft Office Suite and hardware; operate standard office equipment as required.

Skills

End user support

Video Teleconferencing

Windows administration

Troubleshooting

Customer service

Education

High School Diploma or equivalent

Security+ CE or IAT II

Tools

Active Directory

DHCP

Microsoft Management Console

Remote Support

Job description

PC Support Specialist (HELP DESK) ONSITE NOT REMOTE

Location

US-AZ-Fort Huachuca

ID

2026-5710

Category

Technician

Position Type

Full-Time

Location Type

Onsite

Overview

InDyne is a full-service military, civilian and commercial operations company. Our Mission is to provide tailored cost effective, quality services and solutions. Our Vision is to exceed customer expectations by delivering results through agility, flexibility and responsiveness. Our Core Values include integrity, trust and loyalty.

Responsibilities

Candidate will be a member of the EPG Service Desk to provide end user desktop support to on-site and remote personnel. Technician will provide tier I to tier II troubleshooting skills to diagnose and resolve user requests through an internal ticketing system and by phone. This opportunity provides an excellent setting to develop IT skills and learn from a wide range of skill sets while collaborating with experienced IT professionals.

Maintain computer networks and provide technical help to computer users of Electronic Proving Ground (EPG)

• Will provide Video Teleconferencing Support to setup meetings and standby support to promptly resolve technical issues that arise during a call.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs
• Basic to intermediate Windows administration knowledge to include Active Directory Users and Computers, DHCP, Microsoft Management Console, Remote Support applications and others.
• Proficient troubleshooting skills for Microsoft Office Suite. Software and hardware troubleshooting skills.
• Ability to operate office equipment such as a personal computer, printer, copy machine, telephone, fax machine and other
• equipment including desk supplies and other work-related tools as required.

Qualifications

High School Diploma or equivalent and 6 years of relevant experience or educational/experience equivalents

Possess and maintain a Security + CE (or equivalent IAT II)