Desktop Support Engineer, Murrysville, PA

Life in Pittsburgh; Murrysville (Westmoreland County); On-site; USD 60,000 - 90,000; Full time

Job summary

Pittsburgh Tomorrow is seeking a Working Lead for the Pre-Delivery Centre in Murrysville, PA. This 100% onsite role requires local candidates or willingness to relocate, with a mandatory 3-week training at the Cleveland training centre.

Responsibilities include loading and configuring devices, applying options, verifying setup to client standards, documenting work in ServiceMax, and repacking devices for shipment.

Qualifications

• 3–5 years experience in device configuration, hardware deployment, manufacturing, quality control, or technical production work.
• Capable of guiding the team and handling escalations independently.

Responsibilities

• Load and install software on monitoring devices.
• Apply purchased options and configurations.
• Verify and validate setup per client standards.
• Document activities in ServiceMax.
• Repack devices for shipment.
• Follow detailed client work instructions and quality processes.

Skills

Team leadership

Device configuration

Quality control

Escalation handling

Tools

ServiceMax

Job description

Working Lead – Pre-Delivery Centre (PDC)

Location & Training

Work Location: Murrysville, PA
This is a 100% onsite, full-day role, so candidates must be local or willing to relocate at their own expense.
After joining, all selected candidates will undergo a mandatory 3-week training program at the client's training centre in Cleveland, OH.
All travel, lodging, and related training expenses will be borne by the client.

Project Overview

• Loading and installing software on monitoring devices
• Applying purchased options and configurations
• Verifying and validating setup as per client standards
• Documenting activities in ServiceMax
• Repacking devices for shipment
• Following detailed client work instructions and quality processes

Candidate Requirements

• Working Lead – Pre-Delivery Centre (PDC) - 3 – 5 Years Experience
• Must have prior experience performing similar device configuration, hardware deployment, manufacturing, quality control, or technical production work.
• Should be capable of guiding the team and handling escalations independently.