Onsite Desktop Support Lead – PDC Device Config & QC

Pittsburgh Tomorrow; Murrysville (Westmoreland County); On-site; USD 60,000 - 90,000; Full time

Job summary

Pittsburgh Tomorrow is seeking a Working Lead for the Pre-Delivery Centre in Murrysville, PA. This 100% onsite role requires local candidates or willingness to relocate, with a mandatory 3-week training at the Cleveland training centre.

Responsibilities include loading and configuring devices, applying options, verifying setup to client standards, documenting work in ServiceMax, and repacking devices for shipment.

Qualifications

• 3–5 years experience in device configuration, hardware deployment, manufacturing, quality control, or technical production work.
• Capable of guiding the team and handling escalations independently.

Responsibilities

• Load and install software on monitoring devices.
• Apply purchased options and configurations.
• Verify and validate setup per client standards.
• Document activities in ServiceMax.
• Repack devices for shipment.
• Follow detailed client work instructions and quality processes.

Skills

Team leadership

Device configuration

Quality control

Escalation handling

Tools

ServiceMax

Job description

Pittsburgh Tomorrow is seeking a Working Lead for the Pre-Delivery Centre in Murrysville, PA. This 100% onsite role requires local candidates or willingness to relocate, with a mandatory 3-week training at the Cleveland training centre.

Responsibilities include loading and configuring devices, applying options, verifying setup to client standards, documenting work in ServiceMax, and repacking devices for shipment.