Pre-Delivery Technician

Vaiticka Solution; Morrisville (Bucks County); On-site; USD 30,000 - 47,000; Full time

Job summary

Vaiticka Solution is seeking a hands-on Field Technician to receive and validate work orders, identify devices, and stage equipment for processing. You will unpack, record serials, connect power/network, and ensure proper software loading and configuration for clinical and customer-specific setups.

The role requires basic networking knowledge, precise data entry, and adherence to detailed procedures. Onsite work at the Client’s facility, with opportunities to support HPM installations and

Qualifications

• High school diploma or equivalent; technical, engineering, medical, or science qualification preferred.
• 3+ years of combined technical and customer-service experience, preferably in healthcare.
• Hands-on experience with equipment configuration, software loading, basic troubleshooting, and documentation.
• Basic knowledge of networking (wireless, routing/switching, servers).
• Strong computer skills and accurate data entry in work-order or ERP systems.
• Able to follow detailed work instructions exactly and work under close supervision.

Responsibilities

• Receive and validate work orders and identify the devices to be processed.
• Unpack and stage devices, record serial numbers for traceability, and connect power and network.
• Power on devices and use approved support tools to confirm communication and device identity.
• Load required software, purchased options, and approved configurations (clinical and customer-specific configurations in later phases).
• Verify the setup, apply the required labels, and complete checklists and records.
• Power down, repack, and prepare devices for shipment to downstream fulfillment.
• Record work, time, serial and completion details, and exceptions in ServiceMax, and move work orders to completion status.
• Do basic troubleshooting and elevate issues to the Working Lead.
• Record rework and its causes to support first-pass yield tracking.
• Keep the work area safe and organized and follow Clients quality and handling standards.
• Backup Technician: cover absences and volume surges, and support Clients HPM installation, deployment, or cabling projects when assigned.

Skills

Technical aptitude

Customer service

Data entry

Education

High school diploma or equivalent

Tools

ServiceMax

ERP systems

Job description

Receive and validate work orders and identify the devices to be processed.

Unpack and stage devices, record serial numbers for traceability, and connect power and network.

Power on devices and use approved support tools to confirm communication and device identity.

Load required software, purchased options, and approved configurations (clinical and customer-specific configurations in later phases).

Verify the setup, apply the required labels, and complete checklists and records.

Power down, repack, and prepare devices for shipment to downstream fulfillment.

Record work, time, serial and completion details, and exceptions in ServiceMax, and move work orders to the correct completion status.

Do basic troubleshooting and elevate issues to the Working Lead.

Record rework and its causes to support first-pass yield tracking.

Keep the work area safe and organized and follow Clients quality and handling standards.

Backup Technician: cover absences and volume surges, and support Clients HPM installation, deployment, or cabling projects when assigned.

Required Qualifications

High school diploma or equivalent; technical, engineering, medical, or science qualification preferred.

3+ years of combined technical and customer-service experience, preferably in healthcare.

Hands-on experience with equipment configuration, software loading, basic troubleshooting, and documentation.

Basic knowledge of networking (wireless, routing/switching, servers).

Strong computer skills and accurate data entry in work-order or ERP systems.

Able to follow detailed work instructions exactly and work under close supervision.

Valid driver's license and driving record compliant with the Clients Fleet Policy.

Preferred

Experience with patient monitoring, biomedical equipment, or medical device field service (Clients patient monitoring systems a plus).

ServiceMax or similar field service management system experience.

Experience in a regulated (FDA/ISO) or production/depot environment.

Core Competencies

Attention to detail and quality.

Dependable, with a strong work ethic and ownership of their work.

Logical problem solver who knows when to elevate.

Training & Qualification

Complete Clients-required training before independent work: product (patient monitoring systems), service procedures, safety, ServiceMax, and Quality & Regulatory policy training (up to ~96 hours).

Includes online/self-paced modules, one virtual instructor-led session, and a 4-5 day in-person session at the Clients Cleveland Training Center (travel required).

Work Conditions

Onsite at the Clients Pre-Delivery Center, Murrysville, PA.

Single shift, Monday-Friday, normal business hours aligned to the facility schedule.

Must be able to lift and handle patient monitoring equipment and packaging, and stand for extended periods.

May be redeployed to Clients HPM installation, deployment, or cabling projects at customer sites when PDC volume is low (travel may be required).