Information Technology Support Technician

Arkhya Tech Inc.; Murrysville (Westmoreland County); On-site; USD 42,000 - 54,000; Full time

Job summary

Arkhya Tech Inc. is seeking candidates for a 100% onsite role focused on configuring patient care monitors. You will load software, apply configurations, and validate setups to client standards, logging activities in ServiceMax and following QC processes.

The position includes a mandatory 3-week training program at the client's training centre in Cleveland, OH, with travel and lodging expenses covered by the client. Prior experience in related production and support roles is preferred.

Qualifications

• Prior experience in device configuration, hardware deployment, manufacturing, quality control, or technical production.
• Ability to guide the team and handle escalations independently.
• Open to candidates from Technical Support, L1/Desktop/IT Support backgrounds.

Responsibilities

• Load and install software on monitoring devices.
• Apply purchased options and configurations.
• Verify and validate setup per client standards.
• Document activities in ServiceMax and follow client QC processes.

Skills

Device configuration

Hardware deployment

Quality control

Manufacturing

Technical production

Tools

ServiceMax

Job description

The client manufactures patient care monitoring devices that must be prepared and validated before being shipped to hospitals. The objective is to ensure that the monitors arrive fully configured and ready for installation.

The work is highly procedural and quality-focused, involving:

• Loading and installing software on monitoring devices
• Applying purchased options and configurations
• Verifying and validating setup as per client standards
• Documenting activities in ServiceMax
• Following detailed client work instructions and quality processes

Candidate Requirements:

• Must have prior experience performing similar device configuration, hardware deployment, manufacturing, quality control, or technical production work.
• Should be capable of guiding the team and handling escalations independently.
• We are open to candidates coming from Technical Support, L1 Support, Desktop Support, IT Support, or similar backgrounds.
• Prior experience with medical devices is not mandatory.
• The client will provide training on monitor configuration, validation, and QC processes.

Location & Training

• This is a 100% onsite, full-day role, so candidates must be local or willing to relocate at their own expense.
• After joining, all selected candidates will undergo a mandatory 3-week training program at the client's training centre in Cleveland, OH.
• All travel, lodging, and related training expenses will be borne by the client.