Desktop Support Engineer (Dispatch /Part-Time) -Miami ,FL-USA

Axiom Technologies; Miami, Northern (FL, KY); Hybrid; USD 34,000 - 48,000; Part time

Job summary

Axiom Technologies in Miami, FL is seeking a Desktop Support Engineer (Dispatch/Part-Time) to provide on-site and remote end-user support. The role emphasizes coordinating service requests and delivering timely IT assistance within the organisation's computing environment.

The ideal candidate will troubleshoot Windows desktops, laptops and peripherals, install hardware and software, and communicate effectively with the service delivery team. Immediate start for eligible U.S.

Qualifications

• Strong knowledge of Windows operating systems and desktop environments.
• Experience in hardware troubleshooting and replacement.
• Basic networking understanding (LAN, switches, routers).

Responsibilities

• Provide on-site desktop and IT support for end users at client locations.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware and software.
• Support network connectivity issues and LAN troubleshooting.
• Assist with device setup, replacement, and hardware installs.
• Perform basic network troubleshooting via console when required.
• Document service activities and updates to the delivery team.
• Follow client IT policies and security procedures on-site.

Skills

Windows OS

Hardware repair

Networking basics

End-user support

Communication

Independent work

Tools

Screwdriver toolkit

LAN cable

Basic IT troubleshooting tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Miami ,FL-USA(On-site)
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

About the Role
Axiom Technologies is seeking an experienced DesktopSupport Engineer (Dispatch/Part-Time Role) based in Miami,FL -USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests.
You'll serve as the go-to technical resource for desktop support, ensuring timely resolution of IT issues and smooth coordination among field technicians and internal teams.

Key Responsibilities:

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills:

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

• Engineers must carry the following tools while attending onsite support requests:
• Windows Laptop
• LAN Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours

Job Category

Technical