Desktop Support Engineer – Kansas City, Missouri – USA

Axiom Technologies; Kansas City (MO); Sur place; USD 34 000 - 48 000; Temps partiel

Résumé du poste

Axiom Technologies in Kansas City, MO is seeking an on-site Desktop Support Engineer to provide first and second-line IT support at client sites. You will triage tickets, troubleshoot Windows desktops, printers, and peripherals, and coordinate with the Service Delivery Team to resolve issues.

This is an Independent Contractor role with immediate start; candidates should be able to work independently, manage own schedule, and communicate updates clearly to users and teams.

Qualifications

• Strong knowledge of Windows operating systems and desktop environments.
• Experience troubleshooting hardware and replacing components.
• Basic networking concepts including LAN, switches and routers.

Responsabilités

• Provide on-site desktop and IT support for end users at client locations.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Connaissances

Windows OS

Hardware troubleshooting

Networking basics

Desktop & printer support

Customer service

Independent worker

Description du poste

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

Location: Kansas City, Missouri – USA
Contract Type: Independent Contractor
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

The Desktop Support Engineer role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This on-site role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours