Desktop Support Engineer I: Helpdesk & Hardware Repair

The Wonderful Company; Del Rey (CA); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Medical coverage

Vision and dental plans

401k with match

Career advancement

Job summary

The Wonderful Company is seeking an IT Helpdesk Technician to support computer systems across the organization. You will install, troubleshoot, and configure software and hardware, and assist with network tasks and Active Directory changes.

You’ll interact with staff at all levels, providing superior customer service while maintaining documentation and timely resolutions. The role may require flexible scheduling including nights, weekends, and extended hours during peak production.

Qualifications

• A.A degree or technical trade school with 1–2 years related experience.
• A+ Certification preferred.
• Working knowledge of Word, Excel, Access, Outlook, PowerPoint, etc.
• Experience with Oracle system is a plus.
• Superior customer service and excellent written/verbal communication.
• Ability to interact with all staff levels with tact and patience.

Responsibilities

• Install and troubleshoot software (antivirus, firewall, antispyware).
• Configure and repair information system hardware; perform hardware repairs.
• Troubleshoot hardware and ensure functionality of computers and related equipment.
• Collaborate with vendors for repairs as needed.
• Perform computer moves, adds & changes; OS reloads.
• Install/configure software per policies; assist with network administration.

Skills

Interpersonal skills

Customer service

Written/verbal comms

Organizational skills

Time management

Independent thinking

Education

A.A. degree or technical trade school

Tools

Microsoft Office

Oracle system

Job description

The Wonderful Company is seeking an IT Helpdesk Technician to support computer systems across the organization. You will install, troubleshoot, and configure software and hardware, and assist with network tasks and Active Directory changes.

You’ll interact with staff at all levels, providing superior customer service while maintaining documentation and timely resolutions. The role may require flexible scheduling including nights, weekends, and extended hours during peak production.