Desktop Support Engineer I

The Wonderful Company; California (MO); On-site; USD 34,440 - 37,195; Full time

Benefits offered by this job

Wellness benefits

Career advancement opportunities

Learning and development

Mentorship program

Continuous improvement training

Corporate social responsibility

Job summary

The Wonderful Company seeks a Desktop Support Engineer in Del Rey, CA to provide frontline IT support for employees, including remote users. You will troubleshoot issues, keep systems running smoothly, and ensure teams have the technology support they need to do their best work.

Role requires an AA degree or technical training with 1–2 years of related experience; A+ preferred. On-site five days a week with a 40+ hour schedule, occasional extended hours for events or peak production, and a pay

Qualifications

• A.A degree or technical trade school with 1–2 years of related experience or equivalent.
• A+ certification preferred.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook, PowerPoint).
• Experience interacting with staff at all levels with tact and patience.

Responsibilities

• Install and troubleshoot software including antivirus, firewall, and anti-spyware.
• Configure and repair information system hardware across the organization.
• Troubleshoot and repair computer hardware and related equipment.
• Coordinate with vendors for repairs as needed.
• Handle computer moves, adds, and changes; reload operating systems as required.
• Assist with Active Directory user setup and general Windows troubleshooting.

Skills

Interpersonal skills

Customer service

Time management

Communication skills

Problem solving

Education

AA degree or Technical Trade School

Tools

Microsoft Office Suite

Active Directory

Hardware diagnostics tools

Job description

You may know us as FIJI Water, POM Wonderful, JUSTIN Wine, Teleflora and Halos Citrus, but we’re all Wonderful – and we have a great opportunity for a Desktop Support Engineer. We’re looking to make the world a healthier place through an uncompromising commitment to the well-being of our employees and their families. We foster a collaborative workforce that encourages an entrepreneurial spirit and openness to change.

The Desktop Support Engineer is a key member of our IT team, serving as the front-line support for employees across the business, including remote users. In this role, you’ll combine strong technical skills with excellent customer service to troubleshoot issues, keep systems running smoothly, and ensure our teams have the technology support they need to do their best work.

This position will be working 5 days a week onsite at our Del Rey, CA office.

Job Description

• Install and troubleshoot software - antivirus, firewall, Anti-Spyware, etc.
• Information System Hardware Configuration and Repair.
• Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization.
• Work with vendors to perform repairs as needed.
• Computer moves, adds & changes.
• Operating systems reloads.
• Install and configure software for The Wonderful Company based on the information systems policies and procedures.
• Assist with network administration including new user setup and removal, active directory moves, adds & changes, and windows general troubleshooting.
• Printer maintenance - moves, adds, changes, toner/ink supply management.
• Troubleshoot and configure handheld barcode scanners.
• Primary point of contact for helpdesk calls.
• Primary point of contact for chat support.

Work Schedule:

• Flexible schedule (some nights/weekends for events/projects; Longer shifts during peak production may be required).
• 40+ hour a week shift and an on-call schedule.
• Extended Seasonal hours (night shift).

Qualifications

• A.A degree or degree from Technical Trade School and 1 to 2 years of experience in related field or equivalent combination education and experience.
• A+ Certification Preferred.
• Working knowledge of Microsoft Products - Word, Excel, Access, Outlook, PowerPoint, etc.
• Experience with Oracle system a plus.
• Interpersonal skills.
• Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience.
• Must be able to be sensitive to cultural and bilingual issues.
• Strong organizational and time management skills.
• Ability to work independently and creatively even under pressure/time constraints.

Pay Rate: $25.00 - $27.00 per hour.Final compensation will be dependent upon skills & experience.

Additional Information

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  • 24/7 online physician consultations
  • virtual mental health resources
  • life coaching
  • engaging employee community groups
  • cash rewards for healthy habits and fitness reimbursements
  • library of on-demand fitness videos
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society:To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE's "100 Companies That Care" list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visitcsr.wonderful.com .
• Giving Back to the Community: Make a difference with Wonderful Giving , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement.We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.