Desktop Support Engineer

The Wonderful Company LLC; Napa (CA); On-site; USD 45,460 - 50,971; Full time

Benefits offered by this job

Medical coverage

Vision and dental plans

401k with match eligibility

Wellness programs

Mentorship programs

Job summary

A leading consumer goods company in Napa, CA, is seeking a Desktop Support Engineer. This role serves as the primary contact for technical assistance, troubleshooting both hardware and software issues. The ideal candidate will possess 2 to 5 years of experience in IT, with strong interpersonal and organizational skills. Responsibilities include managing hardware repairs, assisting with user account setups, and providing customer service support. The position offers a pay range of $33.00 - $37.00 per hour and aims to foster a healthy work environment.

Qualifications

• 2 to 5 years of experience in a related field.
• A+ Certification preferred.
• Experience with Oracle system a plus.

Responsibilities

• Primary point of contact for helpdesk calls.
• Install and troubleshoot software and hardware.
• Assist with network administration including user setup.

Skills

Interpersonal skills

Customer service skills

Organizational skills

Communication skills

Ability to work independently

Education

A.A. degree or Technical Trade School degree

Tools

Microsoft Products (Word, Excel, Access, Outlook, PowerPoint)

Job description

Desktop Support Engineer|The Wonderful Company# Desktop Support EngineerThe Wonderful Company | Napa, CA | Information technology | Associate | Full-time | Job ID: REF6749QShare* Email## Company DescriptionYou may know us as FIJI Water, POM Wonderful, Justin Wine, Teleflora and Halos Citrus, but we’re all Wonderful – and we have a great opportunity for a Desktop Support Engineer. We’re looking to make the world a healthier place through an uncompromising commitment to the well-being of our employees and their families. We foster a collaborative workforce that encourages an entrepreneurial spirit and openness to change.This person will be the front-line support in assisting with technical issues throughout our Napa winery including remote users. If you are a self-starter who is able to work independently while prioritizing various tickets, we want to hear from you!## Job Description* Primary point of contact for helpdesk calls* Secondary point of contact for chat support* Install and troubleshoot software - antivirus, firewall, anti-spyware, etc.* Troubleshoot and repair broken or defective computer hardware ensuring the functionality of computers and computer related equipment throughout the organization* Work with vendors for repairs/service as needed* Move, add, change computers* Reload operating systems* Install and configure software for The Wonderful Company based on the information systems policies and procedures* Assist with network administration including new user setup and removal, active directory moves, adds & changes, Windows general troubleshooting* Manage/Maintain: + Physical layer (wiring) connectivity + Printers + Mobile devices + Handheld barcode scanners* Provide backup for general telephones including: + Telephone new user setup & training + Telephone general troubleshooting* Audio/Video Support on conference room systems and tasting rooms* Travel between California offices as needed## Qualifications* A.A degree or degree from Technical Trade School and 2 to 5 years of experience in related field or equivalent combination education and experience.* A+ Certification Preferred.* Working knowledge of Microsoft Products - Word, Excel, Access, Outlook, PowerPoint, etc.* Experience with Oracle system a plus.* Interpersonal skills.* Must be able to interact and communicate with all levels of staff members in an effective manner, exhibiting tact, enthusiasm, and patience.* Must be able to be sensitive to cultural and bilingual issues.* Superior customer service skills.* Excellent written/verbal communication skills.* Strong organizational and time management skills.* Ability to work independently and creatively even under pressure/time constraints.Pay Range: $33.00 - $37.00 - Final compensation will be dependent upon skills & experience.Headquartered in Los Angeles, The Wonderful Company is a privately held $6 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company’s market share: Wonderful Pistachios is America’s No. 1 tree nut and America’s fastest-growing snack; Wonderful Halos is the No. 1 mandarin orange in America; POM Wonderful is the No. 1 100% pomegranate brand in America; FIJI Water is America’s No. 1 premium imported bottled water brand; JUSTIN Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora is the world’s leading floral delivery service.The Wonderful Company’s connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.To learn more about The Wonderful Company, its products and its core values, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram.The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.#LI-JB1EEO is the law -* **Career Advancement Opportunities:** Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.* **Focused Learning and Development:** Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.* **Empowering Mentorship Program:** Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.* **Continuous Improvement Training:** Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.* **Building a Healthy Society:**To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit .* **Giving Back to the Community:** Make a difference with , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.- **Thriving Wellness Community:** Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: * 24/7 online physician consultations * virtual mental health resources * life coaching * engaging employee community groups * cash rewards for healthy habits and fitness reimbursements * library of on-demand fitness videosIf you feel like you are a great fit for: Desktop Support EngineerShare This Job* Email