Associate Manager, IT Services

The Wonderful Company LLC; McAllen (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health and wellness programs

Career advancement opportunities

Empowering mentorship program

Continuous improvement training

Job summary

A leading consumer goods company is looking for an Associate Manager, IT Services in McAllen, TX. This role involves supervising an IT services team, providing hands-on technical support, and developing IT processes. Candidates should have 5-7 years of IT support experience, strong knowledge in Windows and Mac OS environments, and excellent problem-solving skills. The company values teamwork and offers various employee wellness programs. Join a dedicated team committed to delivering high-quality IT service within a dynamic environment.

Qualifications

• 5-7 years of IT support experience with leadership responsibilities.
• Proficient in diagnosing hardware/software issues.
• Experience supporting executives and VIP users preferred.

Responsibilities

• Supervise IT Services staff and manage ticket statuses.
• Provide hands-on technical support for hardware and software.
• Develop IT SOPs for security and hardware across business units.

Skills

Windows OS expertise

Mac OS expertise

Customer service skills

Problem-solving skills

Ability to manage multiple tasks

Tools

ServiceNow

Job description

Associate Manager, IT Services|The Wonderful Company# Associate Manager, IT ServicesThe Wonderful Company | McAllen, TX | Information technology | Associate | Full-time | Job ID: REF6697UShare* Email## Company DescriptionThe Wonderful Company is committed to offering high-quality, healthy, and iconic brands such as Wonderful Pistachios, Wonderful Halos, FIJI Water, and POM Wonderful. We’re looking to make the world a healthier place through an uncompromising commitment to the well-being of our employees and their families. We foster a collaborative workforce that encourages an entrepreneurial spirit and openness to change.The Associate Manager, IT Services will lead and actively participate in delivering Level I & II IT support for The Wonderful Company employees. This is a **working supervisor role**, meaning the individual will manage a team of three (including themselves) while personally handling tickets and providing hands-on technical support. The position ensures smooth IT operations across Texas offices and supports remote users company-wide.## Job Description**Leadership & Team Management*** Supervise IT Services staff, including scheduling, workload distribution, and ticket queue management.* Mentor, motivate, and retain a high-performing team in a fast-paced environment.* Provide regular updates and status reports to the IT Services Senior Manager.**Hands-On Technical Support*** Work tickets alongside the team, providing front-line support for hardware, software, and network issues.* Manage workstation setup, upgrades, and repairs for new and existing employees.* Deploy and manage mobile devices (iOS and Android) and troubleshoot peripheral devices (printers, copiers).* Provide VIP and executive support locally and remotely, including Co-Chairman and senior staff.**Process & Documentation*** Develop and implement IT SOPs for security, hardware, and support across all Wonderful business units (Citrus, POM, FIJI, Justin Wines, HQ).* Document processes, create user training materials, and maintain knowledge base articles.* Utilize ITSM tools (ServiceNow experience preferred) for accurate ticket documentation and trend analysis.**Collaboration & Vendor Management*** Coordinate with vendors for services, purchasing, and hardware/software procurement.* Collaborate with peers across TWC entities to align technology roadmaps, policies, and procedures.**Additional Duties*** Support remote offices and company offsite meetings.* Manage IT onboarding/offboarding processes.* Travel between Texas offices as needed.## Qualifications* 5–7 years of progressive IT support experience, including leadership responsibilities.* Strong hands-on knowledge of Windows and Mac OS environments.* Proven ability to diagnose and resolve hardware/software issues across desktops, networks, telecom, and mobile devices.* Excellent communication, customer service, and organizational skills.* Ability to manage multiple tasks and projects independently in a fast-paced setting.* Experience supporting executives and VIP users preferred.* Certifications (MCSE, ITIL, Cisco, Mac, Dell) are a plus.* Must be self-motivated, adaptable, and willing to travel.**Key Attributes:*** Self-starter with strong problem-solving skills.* Effective multitasker with exceptional time management.* Collaborative leader who thrives under pressure.Headquartered in Los Angeles, The Wonderful Company is a privately held $6 billion company dedicated to harvesting health around the world through its iconic consumer brands. The company’s 10,000 employees worldwide are committed to bringing consumers everywhere the freshest, most wholesome pistachios, citrus and pomegranates; bottling the finest water and wines; and creating colorful bouquets that are sure to touch the heart. This commitment is reflected in the company’s market share: Wonderful Pistachios is America’s No. 1 tree nut and America’s fastest-growing snack; Wonderful Halos is the No. 1 mandarin orange in America; POM Wonderful is the No. 1 100% pomegranate brand in America; FIJI Water is America’s No. 1 premium imported bottled water brand; JUSTIN Wine has the No. 1 Cabernet Sauvignon in California; and Teleflora is the world’s leading floral delivery service.The Wonderful Company’s connection to consumers has health at its heart and giving back at its core. The company has a long-standing commitment to corporate social responsibility, including more than $1 billion invested in environmental sustainability; $65 million in charitable giving, education initiatives, and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in California’s Central Valley. To view the current Corporate Social Responsibility report, visit www.wonderful.com/csr.To learn more about The Wonderful Company, its products and its core values, visit www.wonderful.com, or follow us on Facebook, Twitter and Instagram.The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.#LI-JB1EEO is the law -* **Career Advancement Opportunities:** Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.* **Focused Learning and Development:** Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.* **Empowering Mentorship Program:** Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.* **Continuous Improvement Training:** Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.* **Building a Healthy Society:**To date, our co-Founders Lynda and Stewart Resnick, through their foundations and The Wonderful Company, have invested more than $2.5 billion in education, health and wellness, community development, and sustainability initiatives across California’s Central Valley, Fiji, and the world. In 2025, Wonderful ranked as #1 in PEOPLE’s “100 Companies That Care” list and was named one of Fortune magazine’s 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts, visit .* **Giving Back to the Community:** Make a difference with , allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.- **Thriving Wellness Community:** Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: * 24/7 online physician consultations * virtual mental health resources * life coaching * engaging employee community groups * cash rewards for healthy habits and fitness reimbursements * library of on-demand fitness videosIf you feel like you are a great fit for: Associate Manager, IT ServicesShare This Job* Email