Desktop Support Engineer (2-3 Month Contract)

Express Employment Professionals - Cincinnati East; Torrance (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Compton, CA seeks a Desktop Support Engineer/Specialist for a 2-3 month contract, onsite from Monday to Friday, 8:00 AM–5:00 PM PT at a rate of $24–$25 per hour. The role reports to the IT Manager and supports Windows/M365 environments.

The ideal candidate will have 3+ years in desktop support, experience with Zendesk, RingCentral, and Active Directory, plus strong communication skills. Start date is October 1.

Qualifications

• 3+ years of Desktop Support, Help Desk, or IT Support experience.
• Experience supporting Windows 10/11, Microsoft 365, Exchange Online, Active Directory, VPN, network gear, FTP, SMTP, RingCentral.
• Strong analytical, troubleshooting, and customer service skills.
• Ability to work independently and manage multiple priorities.
• Excellent verbal and written communication skills.

Responsibilities

• Provide first-level technical support for hardware, software, and applications.
• Troubleshoot and resolve user issues per procedures and SLAs.
• Log, track, and resolve tickets in Zendesk.
• Maintain communication with users during troubleshooting and resolution.
• Escalate issues to IT leadership when appropriate.
• Install, configure, maintain, and repair desktops, laptops, peripherals, and software.
• Support Windows and Microsoft 365 environments.
• Assist with Active Directory and Exchange Online administration.
• Provide remote and onsite support across multiple facilities.
• Support networking including VPNs, routers, switches, FTP, SMTP.
• Assist with RingCentral cloud phone systems.
• Train users on systems and applications.
• Maintain support documentation and suggest process improvements.

Skills

Desktop Support

Customer service

Troubleshooting

Windows 10/11

Microsoft 365

Exchange Online

Active Directory

VPN connectivity

Networking basics

Communication skills

Education

Bachelor's degree in IT or related field

CompTIA A+ / Network+ (preferred)

Tools

Zendesk

RingCentral

Microsoft 365 Admin Center

Job description

Desktop Support Engineer / Desktop Support Specialist (Contract)

Location: Compton, CA (Onsite)

Pay Rate: $24-25.00/hour

Schedule: Monday - Friday, 8:00 AM - 5:00 PM PT

Start Date: October 1

Duration: 2-3 Month Contract Assignment

Reports To: IT Manager

Position Overview

We are seeking a Desktop Support Engineer/Specialist to join our IT team in Compton, CA for a 2-3 month contract assignment. This individual will report directly to the IT Manager and work alongside two Desktop Support Engineers to support end users across multiple locations.

Responsibilities

• Provide first-level technical support for hardware, software, and application-related issues.
• Troubleshoot and resolve user-reported problems following established procedures and support guidelines.
• Log, track, and resolve support tickets in Zendesk while meeting SLA requirements.
• Maintain clear communication with users throughout the troubleshooting and resolution process.
• Escalate issues to IT leadership when appropriate.
• Install, configure, maintain, and repair desktops, laptops, peripherals, and software.
• Support Microsoft Windows and Microsoft 365 environments.
• Assist with Active Directory and Exchange Online administration.
• Provide remote and onsite support to users across multiple facilities.
• Support networking technologies including VPNs, routers, switches, FTP, and SMTP.
• Assist with cloud-based phone systems such as RingCentral.
• Train users on systems and applications as needed.
• Maintain support documentation and recommend process improvements.

Qualifications

Required

• 3+ years of Desktop Support, Help Desk, or IT Support experience.
• Experience supporting:
• Microsoft Windows 10 and 11
• Microsoft 365 / Office 365
• Microsoft Exchange Online
• Active Directory
• VPN connectivity
• Network switches and routers
• FTP and SMTP services
• Cloud PBX systems (RingCentral preferred)
• Strong analytical, troubleshooting, and customer service skills.
• Ability to work independently and manage multiple priorities.
• Excellent verbal and written communication skills.

Preferred

• CompTIA A+, Network+, or similar certifications.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience working in a manufacturing environment.
• Knowledge of backup and disaster recovery procedures.

Ideal Candidate

The ideal candidate is a hands-on IT professional who enjoys solving technical problems, supporting end users, and working in a fast-paced environment. This person is proactive, customer-focused, and comfortable supporting multiple sites while delivering excellent service.

Candidates must be available to start on October 1 and work onsite Monday through Friday from 8:00 AM to 5:00 PM PT.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the law. Including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.