Desktop Support Engineer 1

Futurenet; Salem (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Futurenet in the United States is seeking a Desktop Support / IT Support Engineer to handle day-to-day IT support activities. The role focuses on hands-on desktop support, basic networking, and hardware troubleshooting, with on-site work.

Responsibilities include hardware/software issue resolution, Windows OS and software, printers/scanners, Outlook, and network tasks, plus cable crimping and ensuring smooth operation of desktops, laptops, and peripherals.

Qualifications

• Hands-on IT support and desktop troubleshooting.
• Willingness to work on-site.
• Familiarity with Windows OS and common software.

Responsibilities

• Provide desktop support for hardware and software issues.
• Install, configure, and troubleshoot Windows OS and basic software applications.
• Configure and support printers and scanners.
• Install, configure, and troubleshoot Microsoft Outlook.
• Diagnose and resolve system, network, and user-related issues.
• Perform basic networking tasks, including LAN connectivity.
• Handle cable crimping and colour coding (RJ45).
• Ensure smooth functioning of desktops, laptops, and peripherals.
• Provide timely troubleshooting and user support.

Skills

Desktop & End-User Support

Hardware and Software Troubleshooting

Printer & Scanner Configuration

Outlook Installation & Support

Basic Networking

Crimping & Colour Coding

Basic Software Installation

Job description

Job Description:

We are looking for a skilled Desktop Support / IT Support Engineer to handle day-to-day IT support activities. The candidate should have hands-on experience in desktop support, basic networking, and hardware troubleshooting.

Key Responsibilities:

• Provide desktop support for hardware and software-related issues
• Install, configure, and troubleshoot Windows OS and basic software applications
• Configure and support printers and scanners
• Install, configure, and troubleshoot Microsoft Outlook
• Diagnose and resolve system, network, and user-related issues
• Perform basic networking tasks, including LAN connectivity
• Handle cable crimping and colour coding (RJ45)
• Ensure smooth functioning of desktops, laptops, and peripherals
• Provide timely troubleshooting and user support

Required Skills:

• Desktop & End-User Support
• Hardware and Software Troubleshooting
• Printer & Scanner Configuration
• Outlook Installation & Support
• Basic Networking
• Crimping & Colour Coding
• Basic Software Installation

Preferred Candidate Profile:

• 1.5 to 2 years of relevant IT support experience
• Basic understanding of networking concepts
• Good problem-solving and communication skills
• Willing to work on-site