Desktop Support Engineer

Solomon Page; Town of Fishkill (NY); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Direct deposit

Commuter benefits

Freelancer friendly

Job summary

Solomon Page is seeking a Desktop Support Engineer to provide hands-on and remote support to employees across corporate offices, retail locations, distribution centers, and remote environments. You will troubleshoot hardware, software, and applications to ensure a seamless end-user experience.

You will collaborate with stakeholders, deliver timely support, and uphold a best-in-class customer experience while managing multiple priorities in a fast-paced setting.

Qualifications

• Experience in desktop support, IT support, or help desk environments.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to support end users both onsite and remotely.
• A proactive, team-oriented approach to technology support.

Responsibilities

• Troubleshoot and resolve desktop, hardware, software, and application issues
• Provide timely support to onsite and remote employees
• Deliver a best-in-class customer experience through every interaction
• Escalate and track complex issues through resolution
• Partner with stakeholders across the organization to support business productivity
• Manage multiple priorities in a fast-paced environment

Skills

Desktop support experience

Troubleshooting

Customer service

Onsite/Remote support

Team-oriented

Job description

Are you passionate about technology and delivering exceptional customer service? We're seeking a Desktop Support Engineer to provide hands-on and remote support to employees across corporate offices, retail locations, distribution centers, and remote environments. In this role, you'll be a trusted technology partner, helping resolve hardware, software, and application issues while ensuring a seamless end-user experience.

• Pay Rate Range - $28-30/HR on W2

Responsibilities

• Troubleshoot and resolve desktop, hardware, software, and application issues
• Provide timely support to onsite and remote employees
• Deliver a best-in-class customer experience through every interaction
• Escalate and track complex issues through resolution
• Partner with stakeholders across the organization to support business productivity
• Manage multiple priorities in a fast-paced environment

Required Qualifications

• Experience in desktop support, IT support, or help desk environments
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Ability to support end users both onsite and remotely
• A proactive, team-oriented approach to technology support

The Solomon Page Distinction

• Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.