Desktop Support Engineer

Norman Regional; Norman (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

Norman Regional is seeking an IT Help Desk professional to provide telephone and on-device troubleshooting for computer systems, software, and hardware. You will monitor HIT systems and help ensure peak performance while collaborating with leadership to align projects with NRHS objectives.

The role emphasizes diagnosing whether issues stem from knowledge gaps, system problems, or policy/procedure constraints, with a focus on resolving calls promptly and maintaining service quality.

Qualifications

• Two years’ experience supporting and troubleshooting desktop software applications such as Microsoft Office suites and Windows OS, preferred.
• Experience with Help Desk support, desktop hardware and components, including installation, repair, troubleshooting, and peripheral hardware, preferred.
• Experience in a customer service role is also desired.

Responsibilities

• Receives telephone calls regarding computer system issues. Identifies and troubleshoots the issue(s) presented over the telephone or at the device.
• Performs technical support for computer hardware and software. Prioritizes calls that cannot be resolved at the time of the call.
• Monitors HIT systems to ensure maximum availability and performance.
• Collaborates with department leadership to determine project priorities relating to hardware and software based on NRHS strategic objectives.
• Acts as a resource as requested to determine if computer performance problems are a result of knowledge, systems, or policy and procedure deficits

Skills

Troubleshooting

Help Desk

Microsoft Office

Microsoft Windows

Customer service

Telephone support

Education

High School Diploma or GED

A+ or MS OS cert

Job description

Norman Regional is seeking an IT Help Desk professional to provide telephone and on-device troubleshooting for computer systems, software, and hardware. You will monitor HIT systems and help ensure peak performance while collaborating with leadership to align projects with NRHS objectives.

The role emphasizes diagnosing whether issues stem from knowledge gaps, system problems, or policy/procedure constraints, with a focus on resolving calls promptly and maintaining service quality.