Technician Desktop

Norman Regional Health System; Norman (OK); On-site; USD 48,000 - 65,000; Full time

Job summary

Norman Regional Health System is seeking an IT Help Desk professional to provide end-user support for computer hardware and software. You will handle telephone and on-device troubleshooting, escalating issues as needed to maintain system reliability.

Responsibilities include monitoring HIT systems for maximum availability and collaborating with department leaders to prioritize projects aligned with NRHS strategic objectives.

Qualifications

• High School Diploma or GED required.
• 2 years of experience with desktop software support and Help Desk desirable.
• CompTIA A+ or Microsoft OS certification preferred.

Responsibilities

• Provide technical support for computer hardware and software via phone and on-device.
• Identify and troubleshoot system issues to resolve them on first contact when possible.
• Monitor HIT systems to ensure maximum availability and performance.
• Collaborate with department leaders to set project priorities based on NRHS objectives.

Skills

Customer service

Troubleshooting

Help Desk

Education

High School Diploma or GED

Tools

Microsoft Office

Windows OS

Job description

Job Summary

• Receives telephone calls regarding computer system issues. Identifies and troubleshoots the issue(s) presented over the telephone or at the device. Performs technical support for computer hardware and software. Prioritizes calls that cannot be resolved at the time of the call.
• Monitors HIT systems to ensure maximum availability and performance.
• Collaborates with department leadership to determine project priorities relating to hardware and software based on NRHS strategic objectives.
• Acts as a resource as requested to determine if computer performance problems are a result of knowledge, systems, or policy and procedure deficits

Job Summary

• Receives telephone calls regarding computer system issues. Identifies and troubleshoots the issue(s) presented over the telephone or at the device. Performs technical support for computer hardware and software. Prioritizes calls that cannot be resolved at the time of the call.
• Monitors HIT systems to ensure maximum availability and performance.
• Collaborates with department leadership to determine project priorities relating to hardware and software based on NRHS strategic objectives.
• Acts as a resource as requested to determine if computer performance problems are a result of knowledge, systems, or policy and procedure deficits

Qualifications

Education

• High School Diploma or GED.

Experience

• Two years’ experience with supporting and troubleshooting desktop software applications such as Microsoft Office suites and Microsoft Windows operating systems, preferred. Experience with Help Desk support, desktop hardware and components, including installation, repair, troubleshooting, and peripheral hardware, preferred. Experience in a customer service role is also desired.

Licensure/Certification

• CompTia A+ certification or Microsoft Operating System certification.