Desktop Support Technician — IT Troubleshooter

Norman Regional Health System; Norman (OK); On-site; USD 48,000 - 65,000; Full time

Job summary

Norman Regional Health System is seeking an IT Help Desk professional to provide end-user support for computer hardware and software. You will handle telephone and on-device troubleshooting, escalating issues as needed to maintain system reliability.

Responsibilities include monitoring HIT systems for maximum availability and collaborating with department leaders to prioritize projects aligned with NRHS strategic objectives.

Qualifications

• High School Diploma or GED required.
• 2 years of experience with desktop software support and Help Desk desirable.
• CompTIA A+ or Microsoft OS certification preferred.

Responsibilities

• Provide technical support for computer hardware and software via phone and on-device.
• Identify and troubleshoot system issues to resolve them on first contact when possible.
• Monitor HIT systems to ensure maximum availability and performance.
• Collaborate with department leaders to set project priorities based on NRHS objectives.

Skills

Customer service

Troubleshooting

Help Desk

Education

High School Diploma or GED

Tools

Microsoft Office

Windows OS

Job description

Norman Regional Health System is seeking an IT Help Desk professional to provide end-user support for computer hardware and software. You will handle telephone and on-device troubleshooting, escalating issues as needed to maintain system reliability.

Responsibilities include monitoring HIT systems for maximum availability and collaborating with department leaders to prioritize projects aligned with NRHS strategic objectives.