Desktop Support Engineer

MMD Services; Fremont (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Desktop Support Engineer to provide exceptional technical support at their Fremont facility. This role involves resolving complex technical issues, managing user access, and ensuring smooth operations for a user group of approximately 300. The ideal candidate will thrive in a fast-paced environment, showcasing strong troubleshooting skills and a commitment to customer service. With opportunities to learn and grow, this position is perfect for those eager to expand their technical expertise while contributing to a dynamic team. Join a company that values innovation and continuous improvement in its operations.

Qualifications

• Experience resolving complex technical problems and providing top-tier customer service.
• Basic experience with server patching and laptop/desktop installation.

Responsibilities

• Identify, diagnose, and resolve technical problems for a user group of about 300.
• Provide face-to-face technical support and manage ticket resolution.

Skills

Desktop Support

Customer Service

Troubleshooting

Active Directory

Office 365

Network Support

Education

Relevant Certifications

Tools

ServiceNow

MS Teams

Outlook/Exchange

Job description

Our client of over 20 years is a worldwide manufacturing company and one of the largest and
best-known producers in their industry- yielding over 5 billion dollars in global revenue, is
looking for a desktop support engineer right away.

They are looking for a Desktop Support Engineer to act as the single point of contact at their
warehouse facility in Fremont, OH. This resource will provide desktop, systems, networking
support to a user group of about 300 onsite and team up with local and national resources to
provide project support as well. This company has grown largely by acquisition and plans to
continue their growth plan in coming years. The right candidate would be accustomed to
resolving a wide range of technology issues while providing top-tier customer service to our end
users.

They are looking for a reliable, eager desktop support engineer who is excited about learning
new things. This role requires 3 days onsite attendance.

Role Responsibilities Include:
● Identifying, diagnosing, tracking, and resolving complex technical problems
● Building out and supporting technical environments, partnering with distributed teams
and 3rd party vendors.
● Face to face technical support as well as ticketing.
● Access management, VPN/ remoting in to provide support
● Basic experience with server patching
● Laptop/Desktop reimaging and installation (hardware and software)
● Office 365 administration and troubleshooting
● Ticket resolution through ServiceNow
● Active Directory experience – adding, removing, managing permissions, etc.
● MS Teams experience ideal
● Outlook/Exchange environment
● Network support experience highly valued (connectivity etc.)
● The ability to travel between local sites is required – up to 20%
● Certifications highly preferred

Any manufacturing experience is a huge plus!
MMD Services Inc. is an equal opportunity employer. All applicants are considered for all
positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age,
national origin, ancestry, physical/mental disability, medical condition, military/veteran status,
genetic information, marital status, ethnicity, alienage, or any other protected classification, in
accordance with applicable federal, state, and local laws.

Privacy Preference Center

Manage Consent Preferences

Always Active