Desktop Support Engineer

MMD Services; Toledo (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Support Engineer to join their team in Fremont, OH. This role offers the opportunity to provide top-tier technical support to a diverse user group of around 300, ensuring smooth operations in a dynamic warehouse environment. The ideal candidate will thrive in a fast-paced setting, adept at diagnosing and resolving a variety of technical issues while delivering exceptional customer service. With a focus on continuous learning and growth, this position is perfect for those looking to advance their careers in a supportive and innovative company. If you have a passion for technology and a commitment to excellence, this role is for you.

Qualifications

• 3+ years of experience in desktop support and troubleshooting.
• Ability to provide technical support face to face and through ticketing systems.

Responsibilities

• Identify and resolve complex technical problems for users.
• Provide desktop and networking support in a warehouse environment.
• Manage access and support via VPN and remoting.

Skills

Desktop Support

Customer Service

Active Directory

Office 365

Network Support

Technical Problem Solving

VPN Access Management

Server Patching

Education

Relevant Certifications

Tools

ServiceNow

Job description

Our client of over 20 years is a worldwide manufacturing company and one of the largest and best-known producers in their industry- yielding over 5 billion dollars in global revenue, is looking for a desktop support engineer right away.

They are looking for a Desktop Support Engineer to act as the single point of contact at their warehouse facility in Fremont, OH. This resource will provide desktop, systems, networking support to a user group of about 300 onsite and team up with local and national resources to provide project support as well. This company has grown largely by acquisition and plans to continue their growth plan in coming years. The right candidate would be accustomed to resolving a wide range of technology issues while providing top-tier customer service to our end users.

They are looking for a reliable, eager desktop support engineer who is excited about learning new things. This role requires 3 days onsite attendance.

Role Responsibilities Include:

• Identifying, diagnosing, tracking, and resolving complex technical problems
• Building out and supporting technical environments, partnering with distributed teams and 3rd party vendors.
• Face to face technical support as well as ticketing.
• Access management, VPN/ remoting in to provide support
• Basic experience with server patching
• Laptop/Desktop reimaging and installation (hardware and software)
• Office 365 administration and troubleshooting
• Ticket resolution through ServiceNow
• Active Directory experience – adding, removing, managing permissions, etc.
• Network support experience highly valued (connectivity etc.)
• The ability to travel between local sites is required – up to 20%
• Certifications highly preferred

**Any manufacturing experience is a huge plus!**

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.