Desktop Support Engineer

Tech Mahindra; Cleveland (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading company is seeking a Desktop Support Engineer to provide on-site technical assistance in Cleveland. The role involves troubleshooting, network maintenance, and training end-users while ensuring operational continuity. Candidates with a mid-senior level of experience in IT are encouraged to apply.

Qualifications

• Mid-Senior level experience preferred.
• Strong troubleshooting skills essential.
• Proficient in on-site technical assistance.

Responsibilities

• Respond to client queries and provide technical assistance.
• Ensure consistent operation of client networks.
• Diagnose and resolve hardware and software issues.

Skills

Troubleshooting

Technical support

Network Maintenance

Documentation

Job description

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The pay range for this role is Up to $50,000 Plus Benefits

Key Responsibilities:

• On-Site Support: Respond to client queries and provide on-site technical assistance.
• Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other hardware.
• Troubleshooting: Diagnose and resolve hardware and software issues.
• Installation and Configuration: Set up new hardware, software, and operating systems.
• Training and Assistance: Provide training and technical support to end-users.
• Documentation: Maintain records of issues and solutions in a ticketing system.
• Collaboration: Work with other IT professionals to ensure seamless support.

About Us:

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest.

Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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