Infrastructure Support Engineer

FIT Technologies; Cleveland (OH); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Paid time off and paid holidays

Employee Stock Ownership Plan

401(k) with match

Job summary

FIT Technologies is seeking an Infrastructure Support Engineer responsible for ensuring stability and integrity of network services. The role involves installing and configuring hardware, supporting cloud and on-premise environments, and requires technical support experience. Ideal candidates will possess relevant certifications and a degree, and are encouraged to apply online through the Career Center.

Qualifications

• Experience working in a technical support environment.
• A+, MCP, Network+, CCNA, and/or MCSE certifications desirable.
• Familiarity with Azure and cloud-based services.

Responsibilities

• Supporting various client environments remotely and onsite.
• Processing ticket-driven workloads.
• Maintaining Microsoft 365 tenants.

Skills

Experience with Windows Servers

Troubleshooting LAN/WAN

Analyzing and implementing fixes

Understanding IT policies

Self-motivated

Education

Bachelor’s Degree or equivalent

Tools

VMWare

Active Directory

AzureAD

Office 365

Job description

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FIT Technologies provided pay range

This range is provided by FIT Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $90,000.00/yr

SUMMARY

The Infrastructure Support Engineer ensures the stability and integrity of voice, data, video, and wireless network services. This position requires the skills to install, configure, maintain, support, and optimize all infrastructure hardware, software, and communication links. In addition, the Infrastructure Support Engineer will participate in the installation, monitoring, maintenance, support, and optimization of Windows server environments, both on-premises and cloud-hosted.

PRIMARY RESPONSIBILITIES

• Supporting various client environments remotely and occasionally onsite.
• Processing a ticket and SLA driven workload.
• Supporting and maintaining various Microsoft 365 tenants.
• Supporting and maintaining on-premises and cloud-based environments.

KNOWLEDGE AND SKILL REQUIREMENTS

• Experience with Windows Servers and Active Directory.
• Experience with AzureAD and Intune/Endpoint Manager.
• Experience with on-premises Exchange and Office 365.
• Experience working in a technical support environment.
• Understanding and familiarity with IT policies and procedures.
• Experience with cloud-based services, specifically Azure and Office 365.
• Experience troubleshooting LAN/WAN connectivity issues.
• Ability to analyze, implement & support fixes/resolutions.
• Ability to interface with all levels of the organization (technical and non-technical).
• Self-motivated and ability to work independently with minimal supervision.
• A+, MCP, Network+, CCNA and/or MCSE certifications are desirable.
• VMWare experience is desirable.
• Bachelor’s Degree or equivalent work experience.

WORKING CONDITIONS + REQUIREMENTS

Working conditions are normal for an office environment and will require:

• Reliable transportation and valid driver’s license.
• May require occasional evening and weekend work.
• Occasional work weeks of more than 40 hours.
• Ability to fulfill rotating, periodic 24/7 on-call responsibilities.
• Ability to lift and carry IT hardware as needed.
• Local travel to client sites as needed.

APPLICATION

To apply, submit an application online through our Career Center.

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Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160+ staff supporting clients throughout Ohio and in metropolitan areas in 30+ states across the country.

FIT Technologies offers a comprehensive benefits package including:

• Paid time off and paid holidays
• Employee Stock Ownership Plan
• 401(k) with match
• Dependent Care FSA

To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users.

FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran’s status, sexual orientation, gender identity or gender expression.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting and Data Infrastructure and Analytics

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

Disability insurance

Paid maternity leave

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