Desktop Support at West Chester, PA

VOLTO Consulting; West Chester (Chester County); On-site; USD 42,000 - 54,000; Full time

Job summary

VOLTO Consulting seeks an onsite deskside/Desktop Support specialist in West Chester, PA for a 6-month engagement. The role involves direct end-user interaction, hardware triage, imaging, deployments, and device replacements.

You will install, configure, and maintain desktop hardware, software, and peripherals while documenting issues and solutions. The position requires 4+ years of onsite support experience, teamwork with IT colleagues, and strong communication to resolve complex issues

Qualifications

• Experience in onsite deskside/Desktop support roles.
• Ability to install, configure, and maintain desktop hardware and software.
• Strong documentation skills for recording issues and solutions.

Responsibilities

• Install, configure, and maintain desktop hardware, software, and peripheral devices.
• Maintain detailed records of technical issues and solutions, and update documentation as needed.
• Work closely with other IT teams to resolve complex issues.

Skills

Hardware triage

Imaging

Deployments

Device replacements

Win10/11

iOS

End user interaction

Job description

Location: West Chester, PA

Duration: 6 months

Onsite Deskside/Desktop Support

Comfortable with core onsite support functions (4 years+ experience) such as hardware triage, imaging, deployments, device replacements, Win10/11, iOS and direct end user interaction.

Installation and Configuration: Install, configure, and maintain desktop hardware, software, and peripheral devices.

Documentation: Maintain detailed records of technical issues and solutions, and update documentation as needed.

Collaboration: Work closely with other IT teams to resolve complex issues.