IT Manager - Support

Kforce Inc; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Kforce is seeking an IT Support Operations Manager in Miami, FL to lead a nationally distributed support organization. You will analyze ITSM data, drive process improvements, and manage escalations while supporting Azure, on-premises, and hybrid environments.

The role emphasizes operational leadership, analytics, and collaboration with leadership to communicate trends and optimize performance.

Qualifications

• Experience delivering ITSM services and SDLC-aligned support operations.
• Experience leading IT support teams or equivalent.
• Proven use of ticketing data to drive process improvements.
• Strong analytical and communication abilities.
• Knowledge of Azure, Microsoft technologies, and hybrid infrastructure.
• HIPAA knowledge is a plus, not required.

Responsibilities

• Lead and support a distributed IT support organization.
• Analyze ITSM/ticketing data, trends, and service metrics.
• Identify operational gaps and develop policies to improve performance.
• Manage escalations and drive continuous improvement.
• Communicate trends and recommendations to leadership.
• Support Azure, Microsoft, on-premises, and hybrid environments.

Skills

ITSM

Leadership

Data analytics

Analytical

Communication

Azure

Microsoft tech

Hybrid infra

HIPAA knowledge

Job description

Responsibilities

Kforce's client in Miami, FL is seeking an IT Support Operations Manager. Summary: We're seeking an experienced IT Support Operations Manager to lead a nationally distributed support organization. This role combines IT service management, operational leadership, analytics, and process improvement.

• Lead and support a distributed IT support organization


• Analyze ITSM/ticketing data, trends, and service metrics


• Identify operational gaps and develop policies and processes to improve performance


• Manage escalations and drive continuous improvement


• Communicate trends and recommendations to leadership


• Support Microsoft, Azure, on-premises, and hybrid environments

Requirements

• Strong ITSM/service delivery experience


• IT support leadership or strong team lead experience


• Proven experience using ticketing data to drive measurable process improvements


• Strong analytical and communication skills


• Azure, Microsoft, and hybrid infrastructure knowledge


• Healthcare/HIPAA experience preferred, but not required

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.