Desktop Support and Inventory Specialist

SailPoint; Austin (TX); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic IT professional to provide technical support to its team members. This role involves documenting processes, troubleshooting technical issues, and ensuring smooth operations for both local and remote employees. The ideal candidate will possess strong customer service skills, be well-organized, and have a knack for problem-solving. With a focus on innovation and security, this position offers a chance to contribute to a forward-thinking organization that values its employees and their growth. Join a company that offers a competitive salary and a comprehensive benefits package designed to support your health and well-being.

Benefits

Medical, Dental, and Vision Insurance

Short-term and Long-term Disability

Life Insurance and AD&D

401(k) with Company Match

Flexible Vacation Policy

Paid Holidays

Sick Leave

Paid Parental Leave

Employee Assistance Program

Health Savings Account with Employer Contribution

Qualifications

• Proven troubleshooting abilities with a strong customer service orientation.
• Experience creating documentation, how-to articles, or equivalent.
• Ability to setup, install, configure, and troubleshoot basic applications.

Responsibilities

• Document processes and take inventory of systems.
• Be the first point of contact for all technical support issues.
• Perform hardware and software maintenance/troubleshooting on all end-user equipment.

Skills

Troubleshooting

Customer Service Orientation

Documentation Skills

Time Management

Communication Skills

Education

High School Diploma or equivalent

Tools

Active Directory

O365

Service Desk Software

Automated Provisioning Tools

Windows Applications

Mac Applications

Android Devices

iOS Devices

Job description

Our information technology team is the foundation behind every endeavor at SailPoint. They ensure that all of our orgs are able to execute, connect, and innovate in a secure environment through duties such as supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization.

SailPoint, the industry leader in Identity Security, is seeking an experienced and dynamic IT professional to support SailPoint crew members. This position will be responsible for providing technical support to SailPoint crew members in their respective region as well as coordinating escalations, logistics, and other support needs for team members globally.

Responsibilities

• Document processes and take inventory of systems
• Create documentation of solutions to reported issues, resolution steps, support procedures
• Be the first point of contact for all technical support issues
• Escalate trouble tickets to infrastructure and development teams as appropriate
• Coordinate end-user support with other Helpdesk team members or teams
• Perform basic Active Directory/O365 administrative tasks
• Perform hardware and software maintenance/troubleshooting on all end-user equipment
• Perform preventative maintenance on equipment and software
• Provide support and assistance to local and remote employees
• Track and document work clearly and efficiently
• Assist with administering new and existing systems and software
• Perform other duties as assigned

Minimum Requirements

• Experience creating documentation, how-to articles, or equivalent
• Proven troubleshooting abilities with a strong customer service orientation
• Ability to effectively prioritize and execute tasks, be organized, and manage time
• Ability to exercise good judgment
• Ability to setup, install, configure, and troubleshoot basic Windows and Mac applications
• Excellent oral and written communication skills
• Excellent self-task management skills
• Familiarity with setup, install, and configuration of Android and iOS devices (preferred)
• Familiarity with automated provisioning tools and service desk software (preferred)
• Customer service-oriented

Education

• HS Diploma or equivalent

Benefits and compensation vary based on location and employment nature. This role may be eligible for the SailPoint Corporate Bonus Plan or role-specific commission, along with potential equity participation. Salary ranges for US-based employees are estimated between $45,800 and $85,000, depending on experience and other factors. Salaries for other locations are competitive for the local market.

Benefits Overview

• Health and wellness coverage: Medical, dental, and vision insurance
• Disability coverage: Short-term and long-term disability
• Life protection: Life insurance and AD&D
• Additional life coverage options
• Flexible spending accounts
• Financial security: 401(k) with company match
• Time off: Flexible vacation policy, paid holidays, sick leave, paid parental leave
• Employee Assistance Program and Care Counselors
• Voluntary benefits: Legal, critical illness, accident, hospital indemnity, pet insurance
• Health Savings Account with employer contribution

SailPoint is an equal opportunity employer. Qualified candidates are encouraged to apply regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories. Reasonable accommodations are available upon request by contacting [e-mail] or mailing to 11120 Four Points Dr, Suite 100, Austin, TX 78726.