Desktop Support Analyst – Hybrid (Windows/365)

Pacific Staffing

California

On-site

USD 85,000 - 100,000

Full time

13 days ago

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Job summary

Pacific Staffing is seeking a Desktop Support Analyst for a fast-paced, highly technical organization in the Greater Sacramento Region. This role emphasizes advanced troubleshooting, improving service desk operations, and keeping engineering teams focused on strategic work.

The environment is collaborative, dynamic, and requires someone who is sharp, proactive, and exceptional with customer communication. The Desktop Support Analyst provides advanced support, resolves complex technical issues,

Qualifications

5+ years IT support experience, including 2+ years in Tier 2 or senior service desk roles.
Proficient across Windows 11, Microsoft 365, identity/access, printers, mobile devices, and peripherals.
Knowledge of Entra ID, Intune, device compliance, and Active Directory concepts.
Experience using ITSM platforms for queue management, documentation, and service delivery.
Excellent customer service, communication, and documentation skills.
Ability to support multiple sites including office and manufacturing environments.
Experience with Jira Service Management, Intune, Autopilot, PowerShell, and remote support tools.
Background in manufacturing, engineering, or shared-device environments.
Certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, or Endpoint Administrator.

Responsibilities

Provide Tier 2 support for Windows 11 devices, Microsoft 365, identity/access issues, mobile devices, printers, and common business applications.
Diagnose and resolve complex hardware, software, connectivity, and performance issues.
Triage, prioritize, and manage service desk queues; reduce backlog and maintain consistent follow-up.
Deploy, configure, troubleshoot, and retire Windows endpoints, support Intune and Autopilot provisioning.
Perform onboarding/offboarding, user access administration, and asset management.
Create and maintain SOPs, knowledge articles, troubleshooting guides, and user instructions.
Identify recurring issues and recommend automation, training, or permanent fixes.
Collaborate with cloud, network, and security engineers on escalations, coordinate vendor support cases.
Communicate clearly with users and leaders during incidents, outages, and delayed resolutions.