Desktop Support Analyst (contract)

BNY; Pittsburgh (Allegheny County); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

BNY is seeking a Desktop Support Analyst for a 12-month contract at our Ross Street office in Pittsburgh, delivering hands-on IT support to internal users. You will handle desktop/laptop issues, hardware refreshes, OS installations, and end-user training with a focus on service quality.

Ideal candidates have 2+ years in IT support, strong communication, and experience imaging devices. Preference for ServiceNow users and Mac OS knowledge.

Qualifications

• 2+ years of IT support or help desk experience.
• Imaging laptops and desktop systems.
• Installing, configuring, and troubleshooting software.
• Strong desktop hardware knowledge and workstation support.
• Excellent communication and customer service skills.

Responsibilities

• Provide onsite end-user support for desktop and laptop issues.
• Perform hardware deployments and refreshes.
• Install, configure, and troubleshoot OS and applications.
• Deliver professional, customer-focused support and training.
• Manage tickets and document resolutions.
• Collaborate with IT teams on ongoing technology initiatives.

Skills

End-user support

Desktop/Laptop support

Customer service

Communication skills

Multi-tasking

Education

High school diploma

Associate's or Bachelor's degree in IT or related field preferred

Tools

ServiceNow

Mac OS

Job description

At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance, and this is what is all about. Join us and be part of something extraordinary.

We are seeking a Desktop Support Analyst to provide hands-on technical support for internal users in a fast-paced enterprise environment. The ideal candidate will have experience supporting desktop and laptop environments, performing hardware refreshes, troubleshooting technical issues, and delivering exceptional customer service to end users.

This is a 12-month contract opportunity located onsite at our Ross Street office in Pittsburgh, PA, with standard business hours of 8:00 AM - 5:00 PM ET.

Key Responsibilities:

• End-User Support: Provide onsite technical support for desktop, laptop, hardware, and software-related issues, ensuring timely resolution and a positive user experience.
• Hardware Deployment & Refreshes: Support the End-of-Life (EOL) Laptop Program by performing device replacements, workstation deployments, hardware installations, and system imaging activities.
• Software Installation & Troubleshooting: Install, configure, and troubleshoot operating systems, applications, and peripheral devices while maintaining system functionality and performance.
• Customer Service & User Training: Deliver professional, customer-focused support while educating end users on hardware, software, and technology best practices.
• Ticket Management & Issue Resolution: Track, prioritize, and resolve support requests while maintaining accurate documentation within ticketing systems and collaborating with internal support teams.
• Cross-Functional Collaboration: Partner with infrastructure, operations, application development, and support teams to resolve technical issues and support ongoing technology initiatives.

Qualifications:

• 2+ years of IT support, help desk, desktop support, or technical support experience
• Hands-on experience imaging laptops and desktop systems
• Experience installing, configuring, and troubleshooting software applications
• Strong knowledge of desktop hardware, laptop deployments, and workstation support
• Experience providing face-to-face support to end users in a professional environment
• Strong communication, customer service, and problem-solving skills
• Ability to manage multiple priorities while maintaining a high level of service and responsiveness
• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology or a related field preferred28

Preferred Experience:

• Experience using ServiceNow or similar IT service management/ticketing platforms
• Experience supporting Mac operating systems and Apple devices

Why Join Us:

This is an excellent opportunity to join a collaborative IT support team and make an immediate impact on a high-visibility technology refresh initiative. If you enjoy combining technical troubleshooting with customer interaction and want to be part of a team-oriented environment, this role offers valuable hands-on experience and the opportunity to support meaningful technology initiatives.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom

BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2025

World’s Most Admired Companies, Fortune 2025

“Most Just Companies”, Just Capital and CNBC, 2025

Pay Rate Range:

28 - 35 USD hourly

Additional Notes:

Applications will be accepted on an ongoing basis.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.

Benefits Information:

Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.