Desktop Support Administrator

The Hunton Group; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

The Hunton Group in Houston, TX seeks a skilled IT Desktop Support Administrator to provide daily technical assistance, maintaining computer systems and peripherals for our organization.

You will manage AD accounts and Exchange mailboxes in O365 and on-premises servers, with travel to Greens Rd. as needed, and work with IT teams to resolve hardware, software, and network issues.

Qualifications

• Bachelor’s/Associate degree in IT, CS, MIS or related field.
• 5–7+ years of experience in IT desktop support.
• Experience with O365; AD/Exchange administration.
• Strong troubleshooting and customer-service skills.

Responsibilities

• Provide day-to-day support for desktop systems, hardware, software, and related peripherals.
• Coordinate installations, repairs, upgrades, and troubleshooting to ensure optimal functionality.
• Facilitate creation and management of AD accounts/users and Exchange mailboxes in O365 and on-premises servers.
• Travel to Greens Rd. location to address issues and maintain consistency across sites.
• Collaborate with IT teams to implement hardware, software, and network solutions with minimal disruption.

Job description

The Hunton Group in Houston, TX (www.huntongroup.com) is seeking to hire a skilled and proactive IT Desktop Support Administrator to join our team. In this role, you will be responsible for providing technical assistance and daily support to our organization’s users, ensuring smooth and efficient operation of computer systems and related peripherals. This role requires a combination of technical expertise, customer service orientation, and problem-solving abilities.Come work for an industry leader that has been recognized both locally and nationally as one of Top Places to Work!ResponsibilitiesProvide day-to-day support for desktop systems and related infrastructure at our Westpark location, including hardware, software, and network components.Coordinate and execute installations, repairs, upgrades, and troubleshooting activities to ensure optimal functionality and performance.Facilitate the creation and management of Active Directory (AD) accounts/users and Exchange accounts/mailboxes within O365 and on-premises servers, ensuring seamless access and communication capabilities for users.Travel to our Greens Rd. location as needed to address support issues and maintain consistency across sites.Collaborate with IT teams and stakeholders to identify and implement solutions for hardware, software, and network-related problems, ensuring minimal disruptions to operations.Skills RequiredStrong interpersonal and communication skills5-7 years of experience supporting diverse software/hardware productsProficiency in Microsoft O365 Suite, particularly OneDriveExpertise in rebuilding and configuring desktops and laptopsAbility to install and manage network printersKnowledge of network protocols and sharesExperience with VMWare virtualization technologyFamiliarity with Active Directory and user account managementCompetence in Outlook/Exchange for email and communication systemsUnderstanding of Cisco VOIP systemsProficiency in managing Terminal ServersStrong troubleshooting abilitiesPreferable knowledge of Linux/Unix systemsKnowledge of Cisco routers and switches is advantageousEducation and/or Experience RequiredBachelor’s/Associate's degree in IT, CS, MIS, or equivalent work experienceExtensive experience working in a team-oriented, collaborative environment.Physical RequirementsRegularly use hands to operate computer keyboard and telephoneFrequently sit and reach with hands and armsOccasionally stand and walkOccasionally lift and/or move up to 50 poundsSpecific vision abilities required include close vision and ability to adjust focus