Desktop Support-2

REALIGN LLC; Morristown (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

REALIGN LLC in Morristown, NJ is seeking a Desktop Support professional to manage hardware, software, and end-user device incidents on-site. You will work with Windows and Mac environments, assist with printer and peripheral support, and perform imaging, provisioning, and IMAC tasks for end-user devices.

Responsibilities include incident resolution, ticket updates, and coordination with IT teams and third-party vendors to ensure timely service delivery and adherence to health and safety IT

Qualifications

• Strong knowledge of desktop and laptop hardware required.
• Hands-on hardware and software troubleshooting experience.
• Proficient with Windows 10/7 and MS Office; Mac OS knowledge a plus.

Responsibilities

• Provide second-line investigation and diagnosis of incidents.
• Resolve and close incidents per help desk procedures and timelines.
• Escalate unresolved issues within agreed timescales.
• Log incident details and communicate progress to clients.
• Ensure tickets are updated until resolution and aligned with IT policies.
• Coordinate with clients, IT teams and third-party vendors as needed.
• Perform staging of PCs and IMAC tasks for end-user devices.
• Imaging and provisioning of devices; setup and build workstations.
• Update asset management database with hardware and software changes.
• Oversee logistics for PCs and devices and manage spare parts inventory.

Skills

Desktop hardware

Hands-on hardware

Windows & MS Office

Mac OS

Software installation

ServiceNow

Multi-device support

Peripherals support

Troubleshooting

Hardware/OS/Software

Tools

ServiceNow

Job description

Morristown, New Jersey 07960 Posted September 22nd, 2026

Role – Desktop Support Location – Morristown NJ
FTE

Job Description

Must Have Technical/Functional Skills

• Strong knowledge of desktop/laptop hardware


• Very strong hands-on experience (H/W and S/W)


• Good knowledge of Win 10, Win 7 & MS Office


• Knowledge of Mac OS


• Application / software installation and trouble shooting


• Knowledge / exposure on ticketing tools (Service Now)


• Hardware, operating system & software knowledge of laptops, desktops & mobile devices etc.


• Working knowledge of supporting computer peripherals, like printers, scanners etc.


• Strong hands-on experience (H/W and S/W)


• Hardware, operating system & software knowledge


• Strong Troubleshooting Skills

Roles & Responsibilities

• Provides second-line investigation and diagnosis


• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines


• Escalates unresolved incidents/service requests within agreed timescales


• Logs relevant incident/service request details as per process


• Communicate with client regarding incident progress


• Ensures tickets are always updated until issues are resolved


• Complies with Health Safety Environment (HSE) and IT policies


• Liaise with clients, IT support groups and 3rd party providers when necessary


• Performs staging of PCs


• Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).


• Conducts hardware and software maintenance and support


• Troubleshoots and resolves PC incidents and/or VIP requests


• Centralized hardware and Spare part stocking and inventory managementSurplus equipment management


• Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)


• Asset disposal services


• Hardware vendor coordination for Break fix


• Imaging & provisioning of devices. Setup and build workstations


• Update AMDB including hardware and software


• PC and other devices - logistics management

Job Type: Full Time

Job Category: IT

Required Skills

Environment Support Analyst Technical support engineer