Desktop Support Technician I

Oracle Corporation; Rutland (VT); On-site; USD 42,000 - 64,000; Full time

Job summary

Oracle Corporation in Rutland, VT is seeking a dedicated IT Help Desk/Desktop Support specialist to provide day-to-day end-user support for hardware and software, maintain desktop, laptop and network systems, and handle project-based work. You will troubleshoot issues, document resolutions, and perform hardware repairs or replacements as needed.

The role covers incident resolution, image deployment, printer and peripheral setup, on-call support, and involvement in end-user device configuration

Qualifications

• Advanced skills in hardware and software support.
• Experience with laptop/desktop warranty repairs.
• Strong OS and application issue troubleshooting.
• Ability to deploy and configure disk images.

Responsibilities

• Provide day-to-day technical support for end-users hardware and software.
• Maintain desktop, laptop, and network systems; troubleshoot and resolve issues.
• Document resolutions and repair or replace defective equipment as needed.
• Install, configure, update end-user desktop and laptop software; prioritize issues.
• Coordinate, monitor, and resolve client installations, upgrades, and OS configurations.

Skills

Hardware support

Software support

OS troubleshooting

Imaging deployment

Job description

As a team member, you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escape issues when appropriate. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Internal Responsibilities

• 1. Incident resolution
  40
  Advanced skills in hardware / software support. Skilled in replacing components for warranty repairs with laptops and desktops. Advanced skills in troubleshooting OS and application issues, authentication, and connectivity issues.
  Maintain working fleet of endpoint devices and peripherals keeping clients productive and minimizing downtime
• 2. Remediation
  30
  Knowledge to deploy and configure various images to end point devices
  Provides highly reliable new equipment with current and security patched operating systems.
• 3. Printer and peripheral deployments
  10
  Skilled with printer configurations and installation of various peripherals
  Maintains all devices with functional devices across the organizations
• 4. On call and facility moves support
  10
  Advanced troubleshooting skills. General moving equipment and setting up equipment as required.
  Resolve clinical or financial impacting outages controlling downtime. Keeping employees productive with efficient moves and re configuration of endpoint equipment
• 5. Projects with endpoint equipment configuration and deployment
  10
  Advance skills in end user device configurations. Operating systems deployments as required
  Provide deployment support for ongoing projects submitted by organizations

External Responsibilities

• 1. Incident resolution
  40
  Advanced skills in hardware / software support. Skilled in replacing components for warranty repairs with laptops and desktops. Advanced skills in troubleshooting OS and application issues, authentication, and connectivity issues.
  Maintain working fleet of endpoint devices and peripherals keeping clients productive and minimizing downtime
• 2. Remediation
  30
  Knowledge to deploy and configure various images to end point devices
  Provides highly reliable new equipment with current and security patched operating systems.
• 3. Printer and peripheral deployments
  10
  Skilled with printer configurations and installation of various peripherals
  Maintains all devices with functional devices across the organizations
• 4. On call and facility moves support
  10
  Advanced troubleshooting skills. General moving equipment and setting up equipment as required.
  Resolve clinical or financial impacting outages controlling downtime. Keeping employees productive with efficient moves and re configuration of endpoint equipment
• 5. Projects with endpoint equipment configuration and deployment
  10
  Advance skills in end user device configurations. Operating systems deployments as required
  Provide deployment support for ongoing projects submitted by organizations