Sr Desktop Support Tech 2 - 100% ON SITE

Apex Systems; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401K program

ESPP (employee stock purchase)

HSA (Health Savings Account)

EAP counseling

Job summary

Everforth Apex Systems is seeking a Sr Desktop Support Tech 2 for a 100% on-site role in Richmond, VA. You will provide senior-level desktop support for PC hardware, software, and networks, including laptop refresh cycles, with daily on-site work.

Responsibilities include software installs, troubleshooting, and remote access using SCCM, Remote Desktop, and Dameware, while delivering strong customer service and collaborating with teammates in a fast-paced environment.

Qualifications

• Proficiency with Windows 11 or newer operating systems.
• Strong MS Office/MS365 skills and Outlook.
• Experience with SCCM, Remote Desktop, and Dameware for remote access.
• Solid PC hardware, peripherals, and network troubleshooting.
• Experience with laptop refresh cycles.
• Excellent problem-solving and customer service skills.

Responsibilities

• Install and configure software on desktops.
• Troubleshoot hardware, software, and network issues.
• Perform laptop refresh cycles.
• Use SCCM, Remote Desktop, and Dameware to remote-connect.
• Provide strong customer service and collaborate with team.

Skills

Windows 11 or higher

MS Office 365

SCCM

Remote Desktop

Dameware

PC hardware

Laptop refresh

Troubleshooting

Customer service

Teamwork

Tools

Dameware

Remote Desktop

SCCM

Job description

Sr Desktop Support Tech 2 - 100% ON SITE
Location: Richmond, Virginia (Onsite)

Role Overview

We are seeking a qualified resource to provide senior-level desktop support. This role is responsible for supporting PC hardware, peripherals, and networks, including performing laptop refreshes. The position requires working 100% on-site from day one.

Key Responsibilities

• Perform software installations, configurations, and troubleshooting for both hardware and software.
• Utilize software tools such as SCCM, Remote Desktop, and Dameware to connect to workstations remotely.
• Manage and execute laptop refresh cycles.
• Provide troubleshooting for PC hardware, peripherals, and network-related issues.
• Maintain and support computer systems, hardware, and software, including drivers and BIOS.

Required Qualifications

• Considerable knowledge of Microsoft Operating systems, including Windows 11 or higher.
• Working knowledge of MS Office, including Outlook and MS365.
• Considerable knowledge of PC hardware, peripherals, networks, and laptop refresh processes.
• Ability to use remote support tools like SCCM, Remote Desktop, and Dameware.
• Proficiency in software installation, configuration, and troubleshooting of hardware and software.
• Considerable knowledge of SCCM/SMS.
• A strong working knowledge of computer systems, hardware, and software, including drivers and BIOS.
• Problem-solving, analytical, and team-working skills.
• Customer service, communication, and interpersonal skills.
• An openness to learning new technologies.

Additional Information

Please note that interviews will involve an initial virtual session, followed by a potential in-person interview. An offer will not be extended until the in-person interview is completed. Parking is not provided for contractors.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.