Technology Support

Kelly Services; Atlanta (GA); On-site; USD 34,000 - 39,000; Part time

Benefits offered by this job

Mileage reimbursement

Job summary

Motion Recruitment Partners is seeking Desktop Technical Support consultants for a long-term contract in the Atlanta area. You will provide on-site end-user computing support across multiple locations, troubleshooting hardware, software, network, and instructional technology incidents.

Applicants must have A+ Certification. The role requires 5+ years of enterprise IT support, Windows 10/Office 365 experience, and familiarity with IT tools like Active Directory and SCCM.

Qualifications

• 5+ years of end user support in an enterprise setting.
• Experience administering a Windows computing environment.
• Knowledge of WAN/LAN environments and hardware.
• Microsoft certifications are a plus (MCP/MCSE).
• Experience with SCCM imaging and software deployment.
• Familiarity with IT support tools and office productivity software.

Responsibilities

• Provide on-site end-user support across learning locations and facilities.
• Manage service requests via ticketing system; meet SLA targets.
• Communicate status of incidents to service desk and schools.
• Assist with on-site network maintenance and repairs.
• Document LAN wiring diagrams and equipment layouts.
• Set up new devices, workstations, printers, and default printers.

Skills

End user support

Windows environment

WAN/LAN

SCCM imaging

Active Directory

Office 365

Hardware knowledge

Printer/AV tech

Tools

Active Directory

Remedy

LANdesk

SCCM

Job description

$25 - $28

Premier Atlanta -based organization is seeking Desktop Technical Support consultants for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.

A+ Certification is REQUIRED.

Responsibilities:

• Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices.

• Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.

• Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.

• Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.

• Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.

• Set up new devices, workstations, print stations, and assignments to default printers.

Required Skills:

• 5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.

• Windows 10, Office 365 and Active Directory experience required.

• Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not required.

• Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.

• Knowledge of one or more operating systems such as Microsoft, Mac, or Linux.

• Experience imaging using SCCM to create collections and push software.

• Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.

• Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).

MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available.

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.