Desktop Support

vTech Solution, Inc.; Little Rock (AR); On-site; USD 40,000 - 55,000; Full time

Job summary

A regional technology service provider is seeking a Desktop Field Technician to assist users in resolving computer issues. Responsibilities include support for Windows systems, maintaining computer programs, and coordinating installations. The position requires travel to field offices, with either state or personal transportation. Ideal candidates have experience in desktop OS, Active Directory, and relevant certifications. This role also demands after-hours support on a rotating basis.

Qualifications

• Experience with Windows Desktop Operating Systems.
• Ability to manage Active Directory.
• Familiarity with CISCO switches.

Responsibilities

• Provide end user support for computer-related problems.
• Test and maintain computer programs and systems.
• Coordinate the installation of computer programs.

Skills

Windows Desktop OS (Windows 7, Window 8, 8.1)

Active Directory Administration

CISCO Switches

Windows Server 2008 R2 or later Release

Remote Access (i.e., LogMeIn)

CompTIA: A+ or Network+

Job description

The Desktop Field Technician will provide end users with assistance solving computer related problems, such as imaging, LAN connection, malfunctions and program problems.

The Desktop Technician (Central Office located) will provide user and computer support to agency staff and managers,

both directly and remotely as a member of the ARCareerEd Information Systems and Services Dept. The Desk Technicians are responsible for daily tasks needed to provide support to their responsible sites as well resolve issues specified via trouble tickets issued by a state-wide ticketing system managed by DIS.

This job will require travel to field offices. The use of State Vehicles may be available at times, but most often the Desktop Field Technician will be responsible for providing their own transportation.

General Description:

Tests, maintains, and monitors computer programs and systems, including coordinating the installation of computer programs and systems. Coordinates and links computer systems, within an agency and the state, to increase compatibility and to share information. Consults with management to ensure agreement on system principles. Expands or modifies systems to serve new purposes or improve work flow. Determines computer software or hardware needed to set up or alter system.

In addition, this person will be required to provide limited after hours support, 24 x 7 on a rotating basis.

Qualifications

• Windows Desktop OS (Windows 7, Window 8, 8.1)
• Active Directory Administration
• CISCO Switches
• Windows Server 2008 R2 or later Release
• Remote Access (i.e., LogMeIn)
• Certifications (CompTIA: A+ or Network+)

Additional Information

All your information will be kept confidential according to EEO guidelines.