Desktop Support

Acclaim Systems; Harrisburg (Dauphin County); On-site; USD 40,000 - 60,000; Full time

Job summary

Acclaim Systems is seeking an entry-level IT Support Specialist in the Harrisburg area to help with end-user support and device management. You will troubleshoot desktop and mobile issues, assist with PowerShell scripting for automation, and provide Microsoft 365 and Teams support in an enterprise setting.

The role requires 1–2 years of experience, familiarity with SCCM/Intune and AD Group Policy, and the ability to create clear documentation for users and support teams.

Qualifications

• 1-2 years' experience troubleshooting and maintenance of Technical Support, End-Point Device Support, & Management.
• Client endpoint support for laptops, tablets, and mobile phones.
• Creating PowerShell scripts for reporting and automation.
• Microsoft Teams video, meetings, collaboration support.
• Office 365 productivity application support.
• Troubleshooting desktop/laptop/mobile device issues hardware and software.
• Utilize SCCM, Intune, & AD Group Policies to keep devices updated, distribute software, & apply controls to maintain security of end-point devices.
• Composing clear well formatted technical documentation for end-users and technical support teams.
• Providing Microsoft Windows OS support in an enterprise environment.
• SCCM and MDM to manage Windows, iOS, and Android end user devices.

Responsibilities

• Provide end-user and endpoint support for laptops, tablets, and mobile devices.
• Create and maintain PowerShell scripts for reporting and automation tasks.
• Assist with Microsoft Teams setup, meetings, and collaboration support.
• Support Office 365 applications and general productivity tools.
• Troubleshoot hardware and software across devices in an enterprise environment.

Skills

End-user support

Technical troubleshooting

PowerShell scripting

Documentation

Windows OS familiarity

Mobile device support

Education

Tools

SCCM

Intune

AD Group Policy

MDM

Microsoft Teams

Office 365

Job description

• US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations.
• 1-2 years' experience troubleshooting and maintenance of Technical Support, End-Point Device Support, & Management
• Client endpoint support for laptops, tablets, and mobile phones
• Creating PowerShell scripts for reporting and automation
• Microsoft Teams video, meetings, collaboration support
• Office 365 productivity application support
• Troubleshooting desktop/laptop/mobile device issues hardware and software
• Utilize SCCM, Intune, & AD Group Policies to keep devices updated, distribute software, & apply controls to maintain security of end-point devices
• Composing clear well formatted technical documentation for end-users and technical support teams
• Providing Microsoft Windows OS support in an enterprise environment
• SCCM and MDM to manage Windows, iOS, and Android end user devices