DESKTOP SERVICES ENGINEER

Lorven Technologies; Irving (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Desktop Engineer in Irving, TX, where you'll provide essential Level 2 support for desktop, laptop, and tablet users. This role involves troubleshooting hardware and software issues, configuring new devices, and ensuring excellent customer service. With a focus on proactive problem-solving and effective communication, you'll play a key role in enhancing user experience and operational efficiency. If you're passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• 3+ years of experience in Desktop Support and Technology Support.
• Experience with MS Office and PC operating systems is essential.

Responsibilities

• Provide Level 2 Desktop Support for hardware and software issues.
• Configure and install new computers and peripherals for new hires.

Skills

Desktop Support

PC Operating Systems

Customer Service

MS Office Suite

Troubleshooting

Remote Control Tools

Education

High School Diploma or GED

Bachelor's Degree

Job description

Location : Irving, TX (onsite with 25% of travel

Job Type : Contract 6+ Months (W2)

Project Description :

• Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers
• Use remote control tools to assist off-site users when needed
• Configure, deliver, and install new computers and peripherals for new hires
• Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system
• Prioritize workload based on service level agreements
• Act as a technical resource to others to resolve problems or issues
• Anticipate customer needs and proactively identify solutions
• Plan, prioritize, organize and complete work to meet established objectives

Mandatory Skills Description :

• High School Diploma or GED Equivalent
• 3 or more years of experience as a Desktop Support Technician
• 3 or more years of experience with PC operating systems
• 3 or more years of experience in a customer service role
• 3 or more years of Technology Support experience
• 3 or more years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
• Must have reliable transportation
• Must be able to lift up to 50 pounds of computers or other IT equipment

Nice-to-Have Skills Description :

• Bachelor's Degree or higher level of education preferred
• CompTIA A+ Certification preferred
• Experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

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Desktop Engineer • Irving, TX, United States