Senior Service Engineer

Pioneer Packaging Systems And Services; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in the packaging industry is seeking candidates for after-sales service roles. The ideal candidate will have a strong technical background and experience in customer service. Responsibilities include resolving customer complaints and collaborating with sales and marketing teams. This is an excellent opportunity for individuals looking to grow in a dynamic environment.

Qualifications

• 4-6 years of experience in after-sales service or technical support role.

Responsibilities

• Conduct site visits to resolve customer complaints.
• Collaborate with internal teams to identify upselling opportunities.
• Maintain accurate records of customer interactions.

Skills

Technical Support

Customer Service

Education

B.Sc in Any Specialization

Diploma in Mechanical

Diploma in Electrical

Diploma in Electronics/Telecommunication

B.Tech/B.E. in Mechanical

B.Tech/B.E. in Electrical

Job description

Posted: 14 days ago   Openings: 3   Applicants: 86

Roles and Responsibilities

1. Conduct site visits to resolve customer complaints and ensure timely resolution of problems.
2. Collaborate with internal teams (Sales, Marketing) to identify opportunities for upselling and cross-selling of company's products.
3. Maintain accurate records of customer interactions and issue resolutions.

Desired Candidate Profile

1. Diploma holder from a recognized institution in any specialization.
2. 4-6 years of experience in after-sales service or technical support role.

Education

UG: B.Sc in Any Specialization, Diploma in Mechanical, Electrical, Electronics/Telecommunication, B.Tech/B.E. in Mechanical, Electrical

Key Skills

Skills highlighted with ‘‘ are preferred key skills.