Field Service Engineer - Torrance, Carson, Signal Hill CA

General Motors of Canada; United States; Remote; USD 72,000 - 112,000; Full time

Job summary

A leading automotive company is seeking Field Service Engineers to provide technical support and diagnostics for vehicles in California. The role involves collaboration with dealerships and requires extensive automotive experience. This position offers remote work flexibility and requires geographic mobility within the USA.

Benefits

Health Plans

Retirement Contributions

Tuition Assistance

Vehicle Discounts

Qualifications

• Must be geographically mobile within the USA.
• Extensive hands-on experience in automotive diagnostics and repairs.
• State Automotive Technician Certifications required.

Responsibilities

• Provide on-site automotive technical support.
• Collaborate with GM management to prevent vehicle buybacks.
• Conduct technical training sessions in dealerships.

Skills

Automotive Dealership Service

Customer Relationship Skills

Communication

Time Management

Technical Training

Education

Vocational, Technical, Associates, or Bachelor's Degree

Tools

Data Bus Diagnostic Tools

MS Office

Job description

Job Description

Remote: This position does not require the employee to be on-site full-time to perform most effectively. The role enables off-site work on a permanent basis. The employee must cover territory visits to dealerships, with the following details:

The territory includes Torrance, Carson, and Signal Hill, CA. The selected candidate must live in the territory or relocate to Torrance, Carson, or Signal Hill, CA. Relocation assistance may be provided.

The Role

GM Field Service Engineers (FSEs) provide on-site automotive, business, and computer technical support to GM’s retail and wholesale communities. Responsibilities include vehicle diagnostics, repairs, case escalation, product problem resolution, and territory management. The primary goal is to diagnose and direct repairs on California customer vehicles, reducing vehicle repurchases and warranty costs. FSEs also evaluate Dealership comeback processes, provide onsite service feedback, and support Techline products at GM Dealerships.

What You’ll Do

Retail Support

• Provide third-level, on-site support for automotive technical and Techline issues escalated through GM's processes. Respond promptly to dispatch cases involving vehicle concerns that could lead to 'vehicle down' or 'repurchase' situations.
• Collaborate with GM District Managers-Aftersales, Regional CAM, and BRSM to review vehicles at risk of repurchase and develop strategies to prevent buy-backs.
• Work with the GM Business Resource Center to respond to customer requests for vehicle repurchase in your area.
• Use GM’s predictive analytics to identify high-risk vehicles and assist dealers when such vehicles appear.
• Review dealer comeback processes and help implement improvements where needed, working with regional teams.
• Review PI bulletins for known vehicle issues with dealer service staff.
• Notify TAC Escalation Team Agents of authorized 'field fix' information via PI bulletins.
• Conduct ad-hoc in-dealership technical training sessions, covering Techline tools and diagnostic equipment.
• Take ownership of dealer concerns and resolve issues effectively.
• Address GM Dealership customer problems via phone or in person during dispatch cases.
• Report on the dealership’s overall service readiness to prevent buybacks.
• Assist in technician recruitment and retention when lack of qualified technicians leads to buybacks.

Wholesale Support

• Develop strong relationships with GM national and regional service management, vehicle/Powertrain Brand Quality, and engineering teams to improve product quality and minimize repurchases.
• Attend to requests from GM wholesale personnel via escalation processes.
• Provide feedback through Field Product Reports (FPRs).
• Support BBB arbitration and legal cases, such as lemon law suits, to protect GM interests.
• Offer warranty waste reduction suggestions to FSE leadership and quality teams.

Your Skills & Abilities (Required Qualifications)

• Must be 100% geographically mobile within the USA, with willingness to relocate as needed.
• Extensive hands-on experience in automotive dealership service or similar vehicle diagnostics and repairs.
• Knowledge of GM Essential Service tools.
• State Automotive Technician Certifications as required by law (must be obtained within one month of relocation).
• Valid driver’s license and a clean driving record.
• Proficiency in MS Office applications: Word, PowerPoint, Excel, Outlook.
• Ability to manage, resolve, document, and close dispatch cases promptly.
• Strong customer relationship skills with dealership management teams.
• Ability to work independently and self-train to maintain and enhance skills.
• Experience maintaining customer satisfaction across multiple locations is preferred.
• Ability to create and deliver specialized technical training.
• Excellent communication and time management skills, with a proactive approach to customer service.

Preferred Qualifications

• 10+ years of hands-on dealership service or vehicle repair experience.
• Familiarity with GM’s comeback process and customer operations.
• Vocational, technical, associates, or bachelor’s degree.
• Proficiency with Data Bus Diagnostic Tools (e.g., TIS/GDS, NeoVi, V-Spy, Buffalo, INCA).
• Experience with Pico Scope.
• 10+ years supporting customer service, support, sales, or administrative skills relevant to the FSE role.
• Computer hardware setup, internet, and wireless communication experience.
• Certification in ASE Tests (A1-A9, B2-B5, T1-T8, L1-L3) and re-certification as required.
• Knowledge of GM Global Connect and GM Service Training College (GM STC) platforms.
• Extensive knowledge of GM vehicle control systems, including CAN, LAN, etc.
• Completion of GM Service Training, achieving GM Master Technician status.
• GM World Class Technician credentials.
• Understanding of LAN/WAN IT infrastructure.

Compensation: The salary range is estimated at $72,700 - $111,400, based on experience and location. Additional incentives and benefits include health plans, retirement contributions, recognition programs, tuition assistance, and vehicle discounts.

This position requires the ability to legally operate a motor vehicle regularly.

GM does not sponsor immigration status for this role. Do not apply if you require sponsorship now or in the future.

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About GM

Our vision is a world with Zero Crashes, Zero Emissions, and Zero Congestion. We aim to lead change for a better, safer, and more equitable world.

Why Join Us

We strive to be the most inclusive company, fostering belonging regardless of background, ethnicity, or location. Our Work Appropriately philosophy supports flexible work arrangements to maximize impact.

Benefits Overview

Our total rewards program supports your health and well-being, including paid time off, health benefits, 401K matching, recognition programs, tuition assistance, and vehicle discounts.

Diversity and Equal Opportunity

GM is committed to diversity, inclusion, and providing equal employment opportunities. We welcome applicants of all backgrounds and abilities. For accommodations, contact [e-mail] or call 800-865-7580.