Desktop IT Systems Administrator — DoD Support

Trideum Corporation; Fort Leavenworth (KS); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

ESOP

401k matching

Paid leave

Education assistance

Job summary

Trideum Corporation is seeking a Systems Administrator – Desktop Support to provide reliable IT support for the CGSC ATSD Desktop IT Support contract on Fort Leavenworth, KS. You will serve staff, faculty, and students across multiple buildings, ensuring uninterrupted classroom instruction and mission support by resolving hardware, software, and account-related issues both in person and remotely.

The ideal candidate will have 2+ years of desktop support or systems administration experience, a

Qualifications

• Associate or Bachelor’s degree in IT or related field, degree may be waived with experience.
• 2+ years of desktop support or systems administration experience.
• DoD 8570.01-M IAT II certification (CompTIA Security+ CE minimum).
• Must meet AR 25-2 IT Level II background check requirements.
• Knowledge of Windows operating systems and enterprise desktop support.
• Experience in a service desk or IT support role.
• Strong communication and interpersonal skills.
• U.S. citizenship is required.

Responsibilities

• Provide desktop support for staff, faculty, and students including troubleshooting hardware/software, user accounts, and network connectivity.
• Track, document, and close tickets in CGSC ATSD ticketing system, escalating as needed.
• Support classroom and conference room IT systems including audiovisual and educational technology.
• Assist with system imaging, lifecycle replacement, patching, and remediation tasks.
• Perform equipment validation, installation, and removal of IT hardware.
• Ensure compliance with cybersecurity requirements, system security patching, and reporting.
• Deliver customer service in a professional, efficient, and effective manner.
• Collaborate with IT team to improve support processes and service delivery.
• Ensure compliance with IA, Cybersecurity, and DoD/Army IT standards.
• Be available 0630–1730, Monday–Friday (excluding holidays).
• Provide support for special events, migrations, or surge requirements.
• Prepare and deliver required reports, metrics, and QA documentation.
• Maintain compliance with all IT certification and security requirements.
• Other duties as assigned
• Minimal travel required

Skills

Customer service

Communication skills

Troubleshooting

Independent work

Teamwork

Service desk experience

Education

Associate or Bachelor’s degree in IT or related field

Tools

Active Directory

Windows OS

Ticketing system

Job description

Trideum Corporation is seeking a Systems Administrator – Desktop Support to provide reliable IT support for the CGSC ATSD Desktop IT Support contract on Fort Leavenworth, KS. You will serve staff, faculty, and students across multiple buildings, ensuring uninterrupted classroom instruction and mission support by resolving hardware, software, and account-related issues both in person and remotely.

The ideal candidate will have 2+ years of desktop support or systems administration experience, a