Desktop & Hardware Support Technician – Helpdesk Pro

Slocum Dickson Medical Group; Town of New Hartford, Northern (NY, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Slocum Dickson Medical Group seeks an IT Support Specialist to deploy, configure and manage desktop, laptop and peripheral hardware (printers, phones, scanners) and provide helpdesk support to SDMG staff.

Responsibilities include front-line user support via phone, email or in-person, documenting issues in a ticketing system, troubleshooting hardware/software, and maintaining equipment inventory. Some evenings/weekends may be required.

Qualifications

• Associates degree in IT or related field or equivalent experience.
• Valid New York driver’s license.
• Certifications encouraged: A+, Network+, MCP.

Responsibilities

• Provide front-line technical support to users via phone, email, or in-person and document issues in a ticketing system to ensure tracking and timely resolution.
• Troubleshoot hardware, software, and network issues.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and monitoring PC performance.
• Configure and install computer hardware including desktops, printers, scanners, and telephony and conferencing equipment.
• Perform moves, adds, and changes of computer equipment.
• Document hardware failures, repairs, and installation/removal accurately.
• Troubleshoot day-to-day software and hardware problems.
• Maintain the organization's equipment inventory.
• Occasionally work evenings or weekends; travel is not regular.

Skills

Interpersonal skills

Customer service

Education

Associate degree in IT or related field

High school diploma + 2+ years related experience

A+, Network+, MCP certifications

Job description

Slocum Dickson Medical Group seeks an IT Support Specialist to deploy, configure and manage desktop, laptop and peripheral hardware (printers, phones, scanners) and provide helpdesk support to SDMG staff.

Responsibilities include front-line user support via phone, email or in-person, documenting issues in a ticketing system, troubleshooting hardware/software, and maintaining equipment inventory. Some evenings/weekends may be required.