Sr. Field Service Technician

Intratek Computer, Inc.; Town of Texas (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Paid vacation

Paid holidays

Job summary

Intratek Computer, Inc. is seeking a Sr. Field Service Technician to support our client in the Dallas/Fort Worth area. The role focuses on deskside and field support for hardware deployments and migrations, with an enterprise PC refresh initiative in progress.

Responsibilities include deploying desktops and peripherals, imaging and configuring new systems, migrating data, and providing timely, professional end-user support. A CJIS background check is required.

Qualifications

• 3+ years of experience in a customer-facing technical support role.
• Strong understanding of computer hardware and Windows operating systems.
• Experience supporting desktops, laptops, printers, and peripherals.
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple deployments daily.
• Strong organizational and documentation skills.
• Reliable transportation, punctual attendance, and a valid driver’s license required.
• Ability to lift and move computer equipment as needed.
• High school diploma or equivalent.
• Must be able to successfully pass a CJIS background check.

Responsibilities

• Deploy, install, configure, and replace desktops, laptops, monitors, printers, docking stations, and related peripherals.
• Support enterprise-wide PC refresh and migration projects.
• Image, configure, and set up new computer systems.
• Migrate user data and verify system functionality.
• Troubleshoot hardware, software, and Windows OS issues.
• Provide deskside technical support to end users promptly and professionally.
• Coordinate deployment schedules and manage tickets independently.
• Maintain accurate inventory, asset tracking, and deployment documentation.
• Assist with equipment transportation, setup, and relocation as needed.

Skills

Customer-facing tech support

Windows operating systems

Desktop/Laptop/Printer support

Customer service

Independent work

Documentation

Valid driver’s license

CJIS background check

Education

High school diploma or equivalent

Tools

SCCM

Intune

Imaging/deployment tools

Active Directory

Microsoft 365

Ticketing systems

Job description

Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized information technology solutions for Federal, State and County agencies, as well as leading private commercial accounts. We have comprehensive experience providing IT support services, including hardware and software support, maintenance and repair, programming, professional staffing, networking, web design and development, and helpdesk implementation and management.

Intratek Computer, Inc. is looking for a Sr. Field Service Technician to support our client in the Dallas/Ft. Worth area.

• Sr. Field Service Technician
• Monday-Friday, 8am-5pm
• Onsite in Dallas Fort Worth, TX 75261
• 12+ months contract
• Pay rate depends on experience
• Medical benefits
• Paid vacation
• Paid holidays

Position Overview

The Deskside Support team is conducting an enterprise-wide computer refresh initiative to replace aging desktop and laptop equipment. This role will provide hands‑on deskside and field support for hardware deployments, device replacements, end‑user setup, and migration activities while maintaining excellent customer service and professionalism.

Key Responsibilities

• Deploy, install, configure, and replace desktops, laptops, monitors, printers, docking stations, and related peripherals
• Support enterprise‑wide PC refresh and migration projects
• Image, configure, and set up new computer systems
• Migrate user data and verify system functionality
• Troubleshoot hardware, software, and Windows operating system issues
• Provide deskside technical support to end users in a timely and professional manner
• Coordinate deployment schedules and manage assigned tickets independently
• Maintain accurate inventory, asset tracking, and deployment documentation
• Assist with equipment transportation, setup, and relocation activities as needed

Required Skills & Qualifications

• 3+ years of experience in a customer-facing technical support role
• Strong understanding of computer hardware and Windows operating systems
• Experience supporting desktops, laptops, printers, and peripherals
• Excellent customer service and communication skills
• Ability to work independently and manage multiple deployments daily
• Strong organizational and documentation skills
• Reliable transportation, punctual attendance, and a valid driver’s license required
• Ability to lift and move computer equipment as needed
• High school diploma or equivalent
• Must be able to successfully pass a CJIS background check

Preferred Qualifications

• Previous experience with enterprise PC refresh or deployment projects
• Experience with SCCM, Intune, or other imaging/deployment tools
• Familiarity with Active Directory and Microsoft Office 365
• Experience with ticketing systems and asset management tools
• CompTIA A+, Microsoft, or related certifications
• Experience working in enterprise or corporate IT environments

Equal Opportunity Employer

Intratek Computer Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.

Veterans Preference

Special preference will be given to returning war veterans when hiring new employees in an attempt to recognize their service, sacrifice, and skills.