Desktop & Field Tech Support Specialist

City of Muskogee; Muskogee (OK); On-site; USD 42,000 - 58,000; Full time

Job summary

The City of Muskogee is seeking a Desktop Support Specialist to install, maintain, and troubleshoot desktops, mobile devices, software applications, and related technology for City employees. You will ensure responsive, professional assistance that enables efficient City services.

The role includes maintaining data integrity in CentralSquare/Naviline, supporting Windows 7/10 and Microsoft Office, and providing basic administration of the City’s Microsoft platform.

Qualifications

• Graduation from high school or equivalent with 2+ years in a technical or database support position.
• Experience with land/parcel management applications and Central Square Naviline is a plus.
• Ability to work well with City and county staff to maintain data integrity.

Responsibilities

• Provide first-line technical support to City employees for desktops, mobile devices, software, and related systems.
• Maintain data integrity in midrange CentralSquare applications; collaborate with departments to clean databases and import land records.
• Develop reports using AS/400 Query and Q-Rep; assist in maintaining other applications (Firehouse, Incode, Manager Plus).
• Provide hardware/software support for workstations, printers, and related equipment; support MS Office and PC applications.
• Record and broadcast Committee and City Council meetings; perform other duties as assigned.

Skills

Customer service

Communication

Troubleshooting

Time management

Independent work

Detail oriented

Education

High school diploma

2+ years technical support

Tools

AS/400 Query

Q-Rep

CentralSquare Naviline

Job description

The City of Muskogee is seeking a Desktop Support Specialist to install, maintain, and troubleshoot desktops, mobile devices, software applications, and related technology for City employees. You will ensure responsive, professional assistance that enables efficient City services.

The role includes maintaining data integrity in CentralSquare/Naviline, supporting Windows 7/10 and Microsoft Office, and providing basic administration of the City’s Microsoft platform.