Desktop Field Services Tech: Imaging & Windows Upgrades

Volt; Indianapolis (IN); On-site; USD 68,770,000 - 74,501,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Term life

Short term disability

AD&D

401(k)

Sick time

Leaves (as required by law)

EAP

Job summary

Volt is hiring a Desktop Field Services Specialist in San Diego, CA. The role focuses on diagnosing and resolving IT problems on desktops, laptops, and networks, with emphasis on Windows 10/11 deployment and imaging. You will manage tickets in Remedy Force and communicate status to users and management.

The position is full-time with a typical 8:30am–5:00pm schedule, offering benefits including health, dental, vision, life, disability coverage, 401(k), and paid time off. EOE.

Qualifications

• Experience providing desktop, laptop, and network support.
• Familiarity with Windows 10/11 deployment and imaging.
• Proficiency with ticketing systems and incident tracking.

Responsibilities

• Coordinate, diagnose and troubleshoot IT problems for desktop, laptop, or network services.
• Provide timely resolution or escalation to appropriate technical staff.
• Update incident status in Remedy Force and communicate with users.
• Maintain relationships with users and support teams.
• Install and troubleshoot printers, scanners, and other peripherals.

Skills

Desktop support

Troubleshooting

Windows 10/11

Ticketing (Remedy Force)

Customer service

Network basics

Printer/Scanner support

SOPs documentation

Tools

Remedy Force

Job description

Volt is hiring a Desktop Field Services Specialist in San Diego, CA. The role focuses on diagnosing and resolving IT problems on desktops, laptops, and networks, with emphasis on Windows 10/11 deployment and imaging. You will manage tickets in Remedy Force and communicate status to users and management.

The position is full-time with a typical 8:30am–5:00pm schedule, offering benefits including health, dental, vision, life, disability coverage, 401(k), and paid time off. EOE.