Desktop Engineering Intern - Hybrid Year-Round

The Options Clearing Corporation; Chicago (IL); Hybrid; USD 28,000 - 40,000; Part time

Job summary

The Options Clearing Corporation invites applications for a Year-Round Intern in Desktop Engineering in Chicago. This hybrid role supports advanced technical helpdesk tasks, ticketing workflows, and basic network/VDI issues.

Interns work part-time during the school year and up to 40 hours weekly in summer, gaining hands-on experience in a fast-paced financial services environment. The program emphasizes practical problem solving, clear documentation, and teamwork with IT peers, with a focus on

Qualifications

• Desired majors: Computer Science or comparable.
• Windows 11 basics; Active Directory concepts; basic ticketing knowledge; troubleshooting mindset.
• Written communication precision; basic VDI concepts; exposure to scripting; ability to document steps clearly.

Responsibilities

• Log incoming tickets in ServiceNow with complete detail, including user information, issue description, screenshots, and timestamps.
• Categorize and prioritize tickets based on issue type and urgency.
• Check ServiceNow for duplicates or related tickets before treating an issue as isolated.
• Provide first-level troubleshooting for hardware, software, and connectivity issues.
• Reset passwords and unlock user accounts following security procedures.
• Provision applications to users for VDI.
• Assist with basic network connectivity issues, including Wi-Fi and VPN access.
• Escalate unresolved issues to Level 2/3 with clear documentation of steps taken.
• Follow up with users to confirm issue resolution and close tickets appropriately.
• Maintain and update knowledge base articles or internal documentation as needed.
• Provide friendly, clear communication to non-technical users throughout the support process.

Skills

Windows 11

Active Directory

ServiceNow

Troubleshooting

Communication

VDI

Scripting basics

Education

Computer Science or comparable

Tools

ServiceNow

VDI concepts

Job description

The Options Clearing Corporation invites applications for a Year-Round Intern in Desktop Engineering in Chicago. This hybrid role supports advanced technical helpdesk tasks, ticketing workflows, and basic network/VDI issues.

Interns work part-time during the school year and up to 40 hours weekly in summer, gaining hands-on experience in a fast-paced financial services environment. The program emphasizes practical problem solving, clear documentation, and teamwork with IT peers, with a focus on