Year-Round UX/CX Intern — Hybrid

The Options Clearing Corporation; Chicago (IL); Hybrid; USD 28,000 - 41,000; Part time

Benefits offered by this job

Hybrid work environment

Tuition Reimbursement

Student Loan Repayment Assistance

Technology Stipend

Generous PTO and Parental leave

401k Employer Match

Job summary

The Options Clearing Corporation (OCC) is seeking a Year-round Intern to join the ETS UX/CX team in Chicago. You will support user research, journey mapping, listening post maintenance, and dashboard updates while gaining hands-on experience in enterprise UX research and design.

The program is a 12-month, hybrid internship with up to 20 hours per week during the school year and up to 40 hours in the summer, capped at 1,000 hours.

Qualifications

• Rising senior or 2nd-year graduate student graduating in 2027 or 2028.
• Majors in HCI, UX Design, Information Science, Psychology, Business, Marketing, Communications, or related field.
• Experience with UX research, design tools, and collaborative projects.

Responsibilities

• Assist planning and conducting user interviews and surveys with internal employees.
• Support journey mapping and service blueprint workshops.
• Maintain listening posts and monitor feedback instruments.
• Help update CX dashboards and prepare summaries for review.
• Contribute to UX research activities including usability testing and design feedback sessions.
• Maintain Jira backlog items and document meeting outcomes.

Skills

Empathy-based research

Organizational skills

Collaborative working style

Intellectual curiosity

Education

Rising senior / 2nd-year graduate student

Tools

Miro

Mural

FigJam

Figma

Excel/Google Sheets

Microsoft Forms

Qualtrics

SurveyMonkey

Hotjar

Optimal Workshop

Jira

Trello

Asana

PowerPoint

Job description

The Options Clearing Corporation (OCC) is seeking a Year-round Intern to join the ETS UX/CX team in Chicago. You will support user research, journey mapping, listening post maintenance, and dashboard updates while gaining hands-on experience in enterprise UX research and design.

The program is a 12-month, hybrid internship with up to 20 hours per week during the school year and up to 40 hours in the summer, capped at 1,000 hours.