Desktop Engineer - Windows + M365 SME

Faith Technologies Inc; Menasha (WI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Faith Technologies Incorporated is seeking a Desktop Engineer to provide service and support for M365, Teams, and Intune, and to design Windows OS client architecture. You will create deployment packages with PDQ, manage patching, and mentor Service Desk staff.

You will work with the Business Technology team, act as SME for project needs, and help maintain hardware/software standards while pursuing training opportunities and documentation in ServiceNow.

Qualifications

• Education: Associate Degree in Information Technology.
• Experience: 8 or more years in an IT service or support role.
• Travel: 15%
• Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. Ability to work a flexible schedule is necessary.

Responsibilities

• Provides support for the M365 suite and administrates Microsoft Teams and Intune.
• Designs, develops, and maintains Windows OS client architecture with a strong understanding of industry best practices.
• Creates and maintains software deployment packages for implementation using PDQ and Microsoft Intune.
• Manages enterprise patch management using Microsoft Intune and PDQ.
• Provides Level III support to team members and Service Desk to provide resolution and root cause analysis.
• Functions as Subject Matter Expert (SME) for project needs and the needs of our project team members.
• Proactively tracks and analyzes the performance of the devices, identifies device problem areas, and delivers solutions to enhance the quality of service for our team members.
• Participates in the End User Technology selection processes, helping to select and maintain the current hardware, software, and peripherals.
• Identifies opportunities to see where training needs would improve productivity.
• Working knowledge of PowerShell and scripting technologies.
• Mentors Service Desk team members
• Creates documentation that is then published in ServiceNow Knowledge.
• Participates in the on-call rotation and supports team members during off hours, holidays, and weekends.
• Establishes and maintains effective working relationships with all team members.

Skills

M365 knowledge

Microsoft Teams

PowerShell scripting

Customer service

Software deployment

Education

Associate Degree in Information Technology

Tools

PDQ

Microsoft Intune

Job description

Faith Technologies Incorporated is seeking a Desktop Engineer to provide service and support for M365, Teams, and Intune, and to design Windows OS client architecture. You will create deployment packages with PDQ, manage patching, and mentor Service Desk staff.

You will work with the Business Technology team, act as SME for project needs, and help maintain hardware/software standards while pursuing training opportunities and documentation in ServiceNow.