Desktop Support Technician || Menlo Park, 94025

Noblesoft Technologies; Menlo Park (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Noblesoft Technologies Inc. in Menlo Park, CA is seeking a Desktop Support Technician to provide deskside and remote support for Windows and Apple devices, ensuring smooth onboarding of new hires and timely resolution of incidents.

You will manage IT tickets, maintain asset records, and collaborate with cross-functional teams. The role requires 5-7 years of experience, proficiency with Office 365, and strong customer service skills; on-call participation is part of the schedule.

Qualifications

• 5-7 years of IT end-user or desktop support experience.
• Hands-on Office 365 troubleshooting and administration.
• Strong knowledge of Windows 10/11 and macOS.
• Experience imaging and deploying devices (Windows Autopilot, Intune preferred).
• Familiarity with TCP/IP, DHCP, DNS, VPN and Wireless networking.
• Proficiency with Word, Excel, PowerPoint and Outlook.
• Excellent customer service and problem-solving skills.
• Experience working in a help desk or call center environment.
• Certifications such as MCP, CompTIA A+, ITIL Foundation preferred.
• Ability to lift up to 50 lbs.

Responsibilities

• Provide deskside and remote support for Windows and Apple devices.
• Triage and resolve hardware and software issues.
• Manage tickets in ServiceNow or similar ITSM tool.
• Onboard new hires with accounts, devices, and access.
• Coordinate with vendors for repairs or replacements.
• Participate in on-call rotations including nights/weekends.
• Ensure assets are tracked in the asset management system.
• Maintain IT policies and SLAs compliance.

Job description

Job Description 1: Desktop Support Technician (DSS)
Location: Menlo Park, CA 94025Job Title: Desktop Support Technician
Provide deskside and remote support for Windows and Apple laptops/desktops.

• Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail).
• Perform device imaging, deployment, and post-deployment troubleshooting.
• Configure and troubleshoot end-user devices
• Support mobile device setup and troubleshooting (iOS/Android).
• Diagnose and resolve hardware and software conflicts.
• Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure.
• Collaborate with cross-functional teams to onboard new hires (accounts, devices, access).
• Ensure hardware assignments are accurate and recorded in the asset management system.
• Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows.
• Coordinate with vendors for repairs or replacements of malfunctioning equipment.
• Ensure support activities comply with IT policies, security standards, and SLAs.
• Participate in rotational on-call support (including nights/weekends).

Requirements

• 5 7 years of IT experience in desktop or end-user support.
• Hands-on experience with Office 365 troubleshooting and administration.
• Strong knowledge of Windows 10/11 and macOS platforms.
• Experience imaging and deploying devices (Windows Autopilot, Intune preferred).
• Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless).
• Experience in productivity tools (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with ability to prioritize multiple tickets and requests.
• Excellent interpersonal and customer service skills with a problem-solving mindset.
• Experience working in a help desk or call center environment preferred.
• Certifications (MCP, CompTIA A+, ITIL Foundation) preferred.
• Must be able to lift up to 50 lbs.