Desktop & Education Support Specialist

Ohio State University; North Carolina; On-site; USD 32,000 - 37,000; Full time

Job summary

Ohio State University in Columbus is seeking a Desktop & Education Support Specialist to join the OCIO | Customer Solutions team. You will provide professional computer support across Windows and Mac OS, working with faculty, staff, and students both on-site and remotely.

The role includes deploying and maintaining workstations, supporting classroom audio-visual systems, and training users on equipment. Candidates should have a Bachelor's degree or equivalent and at least two years of desktop

Qualifications

• Two years of experience supporting desktop computers in Windows or Mac environments.
• Experience with audio/visual equipment used in teaching, meeting, and event spaces.
• Ability to work in a team and take initiative to work independently.
• Ability to maintain and manage information and documentation in an organized, systematic way.
• Professional experience providing customer service.

Responsibilities

• Provide professional computer support for OCIO customers on Windows and Mac OS.
• Troubleshoot software, hardware, and network issues.
• Install, configure, and set up workstations and peripherals; track inventory.
• Deploy classroom maintenance plans; perform on-site and in-shop repairs.
• Assist with classroom AV setup and video/audio equipment.
• Train users in proper use of instructional computing equipment.
• Install new technology in classrooms and perform upgrades.
• Perform regular preventive maintenance in classrooms.
• Communicate outages; track and report computing environment status.
• Serve as team lead for complex help desk projects; on-site support.
• May be on-call escalation; may require evenings/weekends.
• Travel to other OSU campuses for training.

Skills

Two years of desktop support

Windows & Mac OS

Customer service

Team leadership

Education

Bachelor's degree or equivalent

Job description

Job Title

Desktop & Education Support Specialist

Department

OCIO | Customer Solutions

Responsibilities

The Desktop & Education Support Specialist works within a team to provide OCIO supported customers professional computer support services, including resolving software, hardware, and network issues. Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction.

Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management. Responsible for the deployment of a classroom maintenance plan and for emergency on-site and inshop repair, video-data projection, audio systems, computer and audio- visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OCIO/ODEE or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Acts as a team leader for complex projects, assignments and issues associated with the help desk function. Will serve as desktop support for onsite technical assistance. May serve as on-call escalation point. May be required to work a flexible schedule, which could include evenings and weekends. Position may be required travel to other OSU campuses for training and knowledge transfer sessions.

Required Education Level

Bachelor's degree or an equivalent combination of education and experience.

Required Experience

• Two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment.
• Experience with audio/visual equipment used in teaching, meeting, and event spaces.
• Ability to work as part of a team and take the initiative to work independently.
• Ability to maintain and manage information and documentation in an organized, systematic way.
• Professional experience providing customer service.

Desired Experience

• More than two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment.
• A bachelor's degree in information technology, information management, or a related field.
• Excellent interpersonal skills, including verbal, nonverbal and written communication skills.
• Experience with image management and deployment.
• Experience with and exposure to a wide variety of commercial and educational productivity applications.
• Experience with support systems and remote desktop technologies.
• Professional experience in a university setting.

Additional Information

The salary range for this position is $23.17-$27.04 and the offer for this position will be based on internal equity and the candidate's qualifications.

Function

Information Technology

Sub-function

IT Service Support

Career Band

Technical

Career Level

T3

Location

Parks Hall (0273)

Position Type

Regular

Scheduled Hours

40

Shift

First Shift

Other Notes

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Equal Opportunity Statement

The university is an equal opportunity employer, including veterans and di