Desktop and Workplace Engineer | Top Hedge Fund (811FE8A)

Referment; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

Referment is partnering with a leading hedge fund in New York to appoint a Senior Desktop/Workplace Engineer. You will be the most senior on-site escalation point, owning complex technology problems across endpoints, identity, connectivity and trading applications for front-office users.

The role requires seven+ years in desktop/workplace engineering, strong MSP coordination, and PowerShell scripting. You’ll collaborate with Network, Security and Cloud teams to deliver durable, scalable

Qualifications

• At least 7 years of experience in desktop/workplace/end-user or systems engineering.
• Experience at Tier 3 or senior escalation level.

Responsibilities

• Act as the senior technology escalation point for the New York office.
• Provide expert support to portfolio managers, analysts, traders and senior corporate users.
• Resolve complex issues spanning endpoints, applications, identity, connectivity and workplace technology.
• Oversee the MSP’s day-to-day delivery and ensure issues are handled to the expected standard.
• Coordinate vendors, the MSP and internal technology teams until problems are resolved.
• Develop automation using PowerShell and contribute to repeatable workplace engineering.
• Create and improve runbooks, knowledge articles and escalation criteria.
• Identify recurring problems and address root causes rather than symptoms.

Skills

Windows troubleshooting

macOS enterprise support

Microsoft 365

Active Directory

Entra ID

Group Policy

Intune

JAMF

SCCM

PowerShell

MSP coordination

communication with senior users

Tools

Intune

JAMF

SCCM

Active Directory

Job description

Referment is working with one of the world’s leading hedge funds to appoint a Desktop and Workplace Engineer for its New York office. This is a senior, highly visible position supporting portfolio managers, analysts, traders and corporate leaders within a fast-moving investment environment. You will be the most senior on-site escalation point in New York, taking ownership of complex technology problems that cannot be resolved through standard support channels. The role combines deep technical troubleshooting with the judgement, responsiveness and communication needed to support demanding front-office users. You will work across endpoints, identity, connectivity, productivity platforms and trading applications, while overseeing the day-to-day service delivered by the firm’s managed service provider. Technology problems in a hedge fund can have an immediate impact on investment decisions and trading activity. You will be trusted to understand the urgency, diagnose issues quickly and coordinate the right people until a lasting solution is in place. If you enjoy solving difficult technical problems, working directly with highly capable users and taking ownership when the pressure is on, this is an exceptional opportunity.

What You’ll Own

• Act as the senior technology escalation point for the firm’s New York office.
• Provide expert support to portfolio managers, analysts, traders and senior corporate users.
• Resolve complex issues spanning endpoints, applications, identity, connectivity and workplace technology.
• Oversee the managed service provider’s day-to-day delivery and ensure issues are handled to the expected standard.
• Step in directly when incidents are particularly complex, urgent or business-critical.
• Investigate problems across Windows, macOS, Microsoft 365, Active Directory, Entra ID, Intune, JAMF, SCCM, VPN and SaaS applications.
• Diagnose issues affecting Bloomberg, market data platforms, research tools and order or execution management systems.
• Coordinate vendors, the MSP and internal technology teams until problems are fully resolved.
• Work with Network, Security and Cloud Platform engineers on root-cause analysis and permanent technical improvements.
• Improve onboarding, offboarding, device management and hardware lifecycle processes.
• Support office moves, hardware refreshes, application deployments and wider infrastructure projects.
• Develop automation using PowerShell and contribute to more consistent, repeatable workplace engineering.
• Create and improve runbooks, knowledge articles, operating procedures and escalation criteria.
• Identify recurring problems and address their underlying causes rather than repeatedly treating the symptoms.

The Environment

You will work across a broad workplace technology estate that includes:

• Windows 10 and Windows 11
• macOS
• Microsoft 365
• Exchange Online, Teams, SharePoint and OneDrive
• Active Directory and Entra ID
• Group Policy
• Intune, JAMF and SCCM
• PowerShell
• VPN, Wi-Fi and enterprise networking
• Endpoint security and Microsoft Defender
• Bloomberg and other market data platforms
• OMS and EMS applications
• ServiceNow, ConnectWise, Jira Service Management or similar platforms

The role extends well beyond resolving individual tickets. You will need to understand how endpoint, identity, network, cloud and application technologies interact within a complex financial environment. When an issue crosses multiple systems or teams, you will take responsibility for driving it through to resolution. You will also help improve the overall service by identifying patterns, strengthening documentation, automating repetitive work and ensuring the MSP meets the standards expected by the business.

What We’re Looking For

You will bring at least seven years of experience in desktop, workplace, end-user or systems engineering, including significant time operating at Tier 3 or senior escalation level.

You Are Likely To Have

• Expert troubleshooting skills across Windows 10 and Windows 11.
• Strong experience supporting macOS within an enterprise environment.
• Deep knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
• Strong experience with Active Directory, Entra ID and Group Policy.
• Hands-on expertise with endpoint management technologies such as Intune, JAMF, SCCM.
• A solid understanding of DNS, DHCP, TCP/IP, LAN, WAN, Wi-Fi, VPN and firewall concepts.
• Experience operating alongside an MSP, including ticket oversight, SLA management and escalation handling.
• Strong PowerShell scripting skills and an understanding of infrastructure-as-code principles.
• Experience diagnosing complex issues that span multiple systems, vendors or technical teams.
• The ability to communicate clearly with both technical specialists and senior business users.
• The composure to manage urgent incidents where technology is directly affecting investment or trading activity.
• A strong sense of ownership and the determination to see difficult problems through to completion.

Experience supporting a hedge fund, trading firm, investment bank or similarly demanding financial environment would be particularly valuable. Exposure to Bloomberg, FlexTrade, market data terminals or OMS and EMS platforms would also be highly advantageous.

Why Consider This Opportunity?

This is an opportunity to become a key technology figure within the New York office of a top global hedge fund. You will work directly with the people responsible for investment decisions and trading activity, solving problems where speed, judgement and technical accuracy genuinely matter.

The Opportunity Includes

• A highly visible position supporting portfolio managers, traders and senior stakeholders.
• Ownership of the most complex workplace technology issues in the New York office.
• Broad technical exposure across endpoints, identity, networking, security and trading applications.
• The opportunity to improve the service rather than simply respond to tickets.
• Close collaboration with specialist Network, Security, Cloud and Infrastructure teams.
• An environment where technical expertise and high-quality service are genuinely valued.
• The resources and support associated with a leading global investment firm.
• The compensation and benefits expected from a top hedge fund.

This could be an excellent next step for a Senior Desktop Engineer, Workplace Technology Engineer, End User Computing Engineer, Trade Floor Support Engineer or senior infrastructure support specialist who wants greater ownership and closer exposure to the investment business. If you want to become the trusted technology escalation point for one of the world’s leading hedge funds, we would like to hear from you. #Referment