Desktop and IT Support Technician

nFocus Solutions; Leavenworth (KS); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision benefits

401(k) plan with company match

Job summary

nFocus Solutions is seeking a Desktop and IT support technician to work on site at Fort Leavenworth, maintaining IT assets for a large organization. The role reports to the Army customer and local Program Manager, focusing on desktop software, hardware, and peripherals within a Government network.

Responsibilities include troubleshooting hardware/software issues, patch management, and ensuring compliance with Army policies, plus producing weekly and monthly planning/status reports.

Qualifications

• 1 year of IT infrastructure operation and maintenance.
• 1 year of desktop administration managing images, security patches, backup/recovery, account access, software installation and troubleshooting.

Responsibilities

• Maintain desktop IT software, hardware, peripherals and infrastructure for a large government organization on Government network.
• Operate, support, and maintain phone and video teleconference equipment.
• Monitor systems to ensure compliance with Army policies and procedures.
• Assist users in troubleshooting various hardware and software issues.
• Prepare weekly and monthly planning and status reports.

Skills

IT infrastructure

Desktop administration

Troubleshooting

Communication

Education

DoD 8570.01-M IAT II

Security+ Certification

Bachelor’s Degree

Tools

MS Word

MS Excel

PowerPoint

Job description

Role Summary

We’re seeking a Desktop and IT support technician to work on site as part of a team to maintain IT assets for a large organization on Fort Leavenworth. This role will be responsible for performing this effort on site reporting directly to Army customer and local Program Manager.

Responsibilities

• Maintain desktop IT software, hardware, peripherals and infrastructure for large military and civilian organization on Government network


• Operate, support, and maintain phone and video teleconference equipment


• Monitor systems to ensure compliance with Army policies and procedures


• Assist users in troubleshooting various hardware and software issues.


• Prepare weekly and monthly planning and status reports

Required Experience

• One (1) year of IT infrastructure operation and maintenance


• One (1) year of desktop administration managing images, security patches, backup/recovery, account access, software installation and troubleshooting

Preferred Experience

• Experience operating and support video teleconferencing equipment


• Experience managing IT desktop equipment on Army networks with direct interface with the Network Enterprise Center (NEC).

Education / Certifications

• Secret Clearance


• REQUIRED: Information Assurance Technical Level II per DoD 8570.01-M. The applicable Computing Environment (CE) or Operating System (OS) is required (Windows 7/10 or higher)


• Security+ Certification


• Preferred: Bachelor’s Degree in a technical or IT discipline (or equivalent experience)

Other Qualifications

• Must be US Citizen


• Possess clear and precise oral and written communication skills


• Ability to work independently and as part of a team


• Able to meet requirements to work on a military installation, including having a valid state driver's license and automobile insurance


• Be self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes


• Demonstrate high standards of quality and accuracy


• Be in attendance and punctual as scheduled


• Be completely functional in MS Word, Excel, and PowerPoint


• Candidate must be able to travel as required

Perks & Benefits

We offer a competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.

About nFocus Solutions

nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.