Desktop and IT Support Technician

nFocus Solutions®; Leavenworth (KS); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Holidays

Medical insurance

Dental insurance

Vision insurance

401(k) plan with company match

Job summary

nFocus Solutions is seeking a Desktop and IT support technician to work on site at Fort Leavenworth, reporting to the Army customer and local Program Manager. The role involves maintaining desktop IT software, hardware, and peripherals for a large organization on Government networks; operating video teleconference equipment and ensuring compliance with Army policies.

The candidate should have 1 year of IT infrastructure and desktop administration experience, IA II, and Security+ certification.

Qualifications

• Experience in IT infrastructure operation and desktop administration.
• Ability to troubleshoot hardware and software issues.
• Experience with video teleconferencing equipment is a plus.

Responsibilities

• Maintain desktop IT software, hardware, peripherals and infrastructure.
• Support and maintain phone and video teleconference equipment.
• Monitor systems for Army policies and procedures compliance.
• Assist users in troubleshooting hardware and software issues.
• Prepare weekly and monthly planning and status reports.

Skills

Desktop support

Troubleshooting

Video conferencing

Documentation

Education

DoD 8570.01-M IAT II

Security+ Certification

Bachelor’s IT degree

Job description

We’re seeking a Desktop and IT support technician to work on site as part of a team to maintain IT assets for a large organization on Fort Leavenworth. This role will be responsible for performing this effort on site reporting directly to Army customer and local Program Manager.

Responsibilities

• Maintain desktop IT software, hardware, peripherals and infrastructure for large military and civilian organization on Government network
• Operate, support, and maintain phone and video teleconference equipment
• Monitor systems to ensure compliance with Army policies and procedures
• Assist users in troubleshooting various hardware and software issues.
• Prepare weekly and monthly planning and status reports

Required Experience

• One (1) year of IT infrastructure operation and maintenance
• One (1) year of desktop administration managing images, security patches, backup/recovery, account access, software installation and troubleshooting

Preferred Experience

• Experience operating and support video teleconferencing equipment
• Experience managing IT desktop equipment on Army networks with direct interface with the Network Enterprise Center (NEC).

Education / Certifications

• REQUIRED: Information Assurance Technical Level II per DoD 8570.01-M. The applicable Computing Environment (CE) or Operating System (OS) is required (Windows 7/10 or higher)
• Security+ Certification
• Preferred: Bachelor's Degree in a technical or IT discipline (or equivalent experience)

Other Qualifications

• Must be US Citizen
• Possess clear and precise oral and written communication skills
• Ability to work independently and as part of a team
• Able to meet requirements to work on a military installation, including having a valid state's driver's license and automobile insurance
• Be self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes
• Demonstrate high standards of quality and accuracy
• Be in attendance and punctual as scheduled
• Be completely functional in MS Word, Excel, and PowerPoint
• Candidate must be able to travel as required

We offer a competitive benefits and compensation package including paid time off, paid holidays, medical, dental, vision, long-term disability, voluntary life insurance, legal benefits, identity theft protection, health savings account, education reimbursement, learning and development reimbursement, company-paid basic life insurance, company-paid short-term disability, and a 401(k) plan with a company match.

About nFocus Solutions

nFocus Solutions is dedicated to the development of innovative technologies and intelligent business solutions for the public sector. We are a leading provider of applications, services, and technologies that nonprofit organizations, communities, first responders and government agencies rely on to deliver services to the public at large. Our high-quality data management and analysis software enable our clients to achieve clear, well-defined results that change the world.